Suddenly, I can't edit my pictures anymore

Emmanuel ARNOUD

• December 02, 2018 16:07
• Edited

I have several cataloged folders and everything was fine until today.

Now, when I try to edit pictures, most of the time, I get this (see screenshot) Any idea ?

Note: I can edit the same picture with ON12018 without any issue.

 

Full size Screenshot on Dropbox: https://www.dropbox.com/s/3i1ksq91r2hw7dj/Screenshot%202018-12-02%2015.06.53.jpg?dl=0

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  David Kick

  • December 02, 2018 16:45

  Emmanuel, I am sorry I don't know of a solution to your problem but I do see something really odd in your screenshot. Even though the screen controls show you are in "Edit" the "Browse" module seems to be selected ( Browse highlighted in blue near upper right corner. ) This seems really odd to me because to be in "Edit" the "Edit" button should have the blue highlight. Perhaps this is part of your problem?? I think you should submit a support ticket for this. 

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  Rick Sammartino Community moderator

  • December 02, 2018 18:48

  I agree with David, I noticed too that there are indications of Browse, Edit and Layers all on the screen at the same time. It's strange. As for the image not showing, that's been happening to a few people and you should report these things to On1.

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  Emmanuel ARNOUD

  • December 02, 2018 22:27

  Thanks for your answers guys, but don't pay too much attention to the Edit/Browse button state as I took the screenshot while trying to go back to browse which is the trigger of the error message that you see.

  At that time, I had 4 or 5 catalogued folders, containing hundreds of photos and sub-folders. Until then, the application was behaving normally and then I added a new folder (very full) and the problems started.

  I reset everything via the dedicated ON1 utility, and I reinstalled, without defining any catalogued folders this time and it seems to work again normally.....

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  Dolores Wiens

  • December 17, 2018 17:30

  Whenever you get the symbol above, it means that ON1 2019 is not able to read your photos.  The issue is a problem outside of ON1. I had the same trouble and learned this after contacting support. Knowing where not to look (to ON1), helped me solve the problem.  

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  Rick Sammartino Community moderator

  • December 17, 2018 17:59

  So what did you find Deloris? What kept On1 from reading the files?

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  Dolores Wiens

  • December 17, 2018 18:48

  It was a data base error.  I fixed it by running 1st Aid under Disk Utility, System Preference on my macbook pro. 

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  Rick Sammartino Community moderator

  • December 17, 2018 22:32

  Ok, I'm guessing that is a Mac only problem. My windows PC doesn't use any database outside of On1.

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