Perfect B&W 9.5 Basic activation

Answered

Jeffrey Pence

• January 06, 2019 23:56

Just purchased this product online and cannot activate it.  System keeps stating my license number is invalid.

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  Rick Sammartino Community moderator

  • January 07, 2019 00:18

  I'm not familiar with that application. I know with Photo Raw that you have to use the email address that was used when you purchased it. You could also try logging in to your On1 account (3 bars on the upper right) and see if there are any notes about activation. If none of that helps, use the Submit button at the top and ask Customer Service about it.

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  J Michael Morelli

  • January 10, 2019 17:14

  Hi Jeffrey,

  That's an older product of ours, but I can have our support team get you sorted out right away with a newer version. The equivalent would be ON1 Effects 2018.

  Please log a ticket at www.on1.com/contact-on1 and we can take care of you right away. (We need you to log a ticket so we can look up your order info, etc. The forums don't allow us to do so).

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