Editing not saved to .on1 file
Answered
I open a file, edit it but when I go back to browse all the editing is lost.
It started to happen without any apparent reason. Same version of the software, same OS. It just stopped working. I reinstalled Raw 2019.1, reinstalled macOS 10.13.6, run the Disk utility but it did not solved the problem. My machine is very old (iMac 27 inch, mid 2010, 12 GB RAM) but id did work well till a certain point, slow but well. Any hint or tip?
-
I would suggest that you open an unedited photo in Edit, do nothing more than click auto and go back to browse. If the photo doesn't have a badge in lower right corner then create a support ticket for On1 and include a copy of the On1 logs.
I doubt very much that On1 didn't save the edits since they are saved in both the database and the .on1 sidecar files. Is there a chance that you've just started playing with layers? If so, your edits are applied to the .onphoto file that On1 creates for layers and not to your original photo. Take a look for that and let us know what you found.
1 -
Thank you Rick. If I do what you suggest, I get a badge for the first foto I open after loading, but non for the second o the third. I'm sure that I didn't use layers. I think I'll open a ticket and go on trying :) Thank-you
0 -
Maybe if you describe your procedure, exactly, it might tell us what's happening.
0 -
Thank-you again Rick. I just did what you suggested. Opened an unedited photo in editing just after loading Raw 2019.1, clicked on "auto" and went back to browse. No changes in the photo in browse, no badge, and if I open it again in edit the editing ("auto" or any other editing) is gone. I did the same on a different machine, slightly newer, with Mojave and everything seems ok, so I guess it does not depend on what I do. Probably my i-Mac is too old, I need to buy a new one, but it really puzzle me the fact that the software was working properly and than stopped working without any apparent reason.
0 -
Yes, very strange. On1 may see a problem if then can look through the Log file. Be sure to send in that support request.
1 -
@Franco - yes if you could submit a support ticket with the log file, that would be ideal for our Technical Support Agents to expedite the process. This will help you too: https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide
0 -
Thank-you Michael. I submitted the ticket and received a nearly immediate feedback, but they are still investigating the problem. Nice, very nice support anyway.
1 -
I think I solved the problem, but in the most painful way: formatted the HD, reinstalled OS, reinstalled ON1. Probably we'll never know what was conflicting
0 -
Thanks for the update.
0
Please sign in to leave a comment.
Comments
9 comments