J. Michael Morelli, I guess I'm very surprised you decided to cut off the other thread a group of us had going in the forums. My sense is, if your support organization would have been monitoring the forum more regularly and tried to address many of our issues as soon as we posted them, you wouldn't have had such negative feedback about the lack of performance of Photo RAW 2019 on Windows 10 computers. Several of the folks who contributed have recently purchased high end systems and are still having performance issues. Just a suggestion, if your software is only suited for high end gaming computers, you need to display a disclaimer prior to downloading so potential users like me would be aware of possible performance issues. It turned out to be a big waste of time even after upgrading my systems RAM, sending you a log file, showing you my graphics card settings, turning off other Windows functions, etc. Oh, forgot to mention, many of us were just advised by the On1 team to buy a new computer...brilliant idea! Photo RAW 2019 seems to be the only software having performance issues with all of us. If several other programs were running slow, then that's another discussion. Many of us have work to do and cannot spend the time trouble shooting for you. As you are aware, it takes a lot of time to troubleshoot. We Windows users are feeling like your beta testers. I really find it hard to believe your technical team didn't know this application would not perform acceptably on most Windows 10 computers. A real shame since the feature set of the product looks very good in all of the demos...at least on a Mac they did.
- 4 hours ago
Stepping in here as this thread looks like it's spiraling a tad bit out of control.
I'm going to be converting a lot of these comments to tickets in our support desk. I'm also going to turn off commenting for this thread. I do encourage you to start a new thread in the General Discussion if you feel the need.
I'm going to be looking at every one of these tickets and following up with our Technical Support department about some of the issues discussed in this thread.
Apologies for the troubles, and stay tuned for some responses today from our team.
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