W10 update KB4023057

Paul Hoekstra

• January 21, 2019 12:58

Microsoft have shoved this update into my PC and since then my On1 PhotoRaw 2019 is all over the place, not responding, not using available resources and almost unusable. Been trying to export a few jpg's to a NAS drive and it crashed twice and not offered a crash report on restarting PR 2019. I have previously worked through all the fixes on this forum to get it working reasonably well. Has anyone else experienced this?

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  Ernie Pangilinan

  • January 21, 2019 19:14

  Last Friday, 1/18/19, I clicked OK to download an update for Win10 while working on a picture on On1 PR2019. I was doing fine before then using the four modules working the way it should be. When I went to Browse to select another image, it started to stall, not responding message appeared off and on, cursor moving erratically, rendering the software unusable. I like the functionalities of this software, but substantial improvement have to be done to its stability and efficiency to make it a rewarding experience. Slow processing abounds in Zoom In/Out and Export functions making it frustrating at times.

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  Paul Hoekstra

  • January 22, 2019 18:20

  Update: Seems this was just another piece of W10 mal/spyware forced upon the public.

  See: https://answers.microsoft.com/en-us/windows/forum/all/sedlauncherexe/cfe21be8-a838-4cfa-a343-28bfecbd1243

  Fix at:https://www.askvg.com/what-are-sedsvc-exe-sedlauncher-exe-files-and-rempl-folder-in-windows-10/

   

  So this is not an On1 issue.

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  Michael Brodersen

  • January 23, 2019 07:26

  Yes, i can apply the behavior after some windows 10 update this year. The responding of on1 version 2019.1 is absolutely bad and partly not usable. I decided to uninstall the latest windows updates and after a reinstall of on1, it seems its work more stable for me. Masking and brushing works better, but there a lot of waiting cycles while browsing through my photos. 

  I am not sure, but it seems, that the last Intel microcode security update could not be uninstalled on my pc, so i'm not really amused about the windows update behavior. 

  Hopefully greetings 

  Michael

   

   

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  Manuel Lopez

  • January 23, 2019 07:34

  Thanks Michael. I have submitted a thicket to ON1. I tried to uninstall the sevurity update but apparently it can't be uninstalled

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  Vinny Giannino

  • January 23, 2019 21:42

  I haven't gone through the Windows update yet but my advice would be to uninstall ON1 entirely (not the typical Windows uninstall), clean up your registry with something like CCleaner and then reinstall. There are instructions I believe in one of these user forums on how to uninstall ON1 (I think I gave it to someone else). After all is cleaned I would reboot before reinstalling. Looks like fun times when I finally get the update!

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  Kay Collins

  • January 30, 2019 23:18

  I am having similar problem, Trying to use ON1 as stand alone are opening in PS, it freezes up my computer and I can't do anything.

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  Rick Sammartino Community moderator

  • January 31, 2019 01:42

  Hmmm... My Windows says it's up to date, yet I don't have KB4023057 on the list of installed updates.

   

  Here is the link to the uninstaller FAQ.

  https://on1help.zendesk.com/hc/en-us/articles/206500417-Uninstall-the-ON1-Software-Products

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  Kevin Pinkerton

  • January 31, 2019 01:54

  Rick,

  Microsoft does a rolling update and not everyone gets the update at the same time. Sometime within the last 4 or 5 days, I asked Windows Update to see if I had anything pending and THEN is showed me the update. But my wife and I have two Windows 10 computers and we often get updates spaced apart from each other. BTW, I had no issues with the update.

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  Paul Hoekstra

  • January 31, 2019 20:54

  If W10 is not updating try the W10 Update Assistant. I have recently done this to get W10 1809. Seems to make a big improvement to On1 operation.

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