ON1 Photo RAW 2019 (version .01 and .02) problem

Answered

Giorgio Brioschi

• January 30, 2019 15:23

there are too many problems with the new program ON1 Photo RAW 2019 (version .01 and .02) Workstation Windows 10 PRO CPU Intel XEON - 16 GB RAM - Nvidia Quadro 2000.
The program is unstable, slow, practically unusable. In addition, there are security issues reported by Norton Security.
What do your managers intend to do to solve the problems? And when? Why don't you test the software before you sell it?

Translated with www.DeepL.com/Translator

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  Gerald Pasternack

  • January 30, 2019 18:01

  I'm sure the Norton problem is because PR2019.2 is brand new and too small a user base for Norton to give it a thumb's-up. 

  Not sure about the rest of the problems you cite.

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  Rick Sammartino Community moderator

  • January 30, 2019 18:17
  • Edited

  Giorgio, if you're having problems running Photo Raw you should submit a support request to On1.

  As Gerald suggests, Norton is triggering a false positive. There is no virus in Photo Raw.

  You can try checking your GPU...

  https://on1help.zendesk.com/hc/en-us/articles/115000138471-How-to-Update-Video-Card-Driver-and-Set-Default-GPU-Open-GL-3-3-Error-Windows-Only-

  If you want to send a message to Tech support, here is a guide to help...

  https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

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  Ynze Braaksma

  • January 30, 2019 18:20

  It comes with a trojan virus called Sonar.Heuristic.170 according to Norton.

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  David Kick

  • January 30, 2019 18:27

  Ynze - no it doesn't that's a false positive from Norton.

   

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  Peter Pfeiffer

  • January 30, 2019 19:27

  On my installation - Win 10 with Windows Defender + Malwarebytes has not such report.

  It's always a good practice the double check reports prior to posting misleading information.

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