Symantec Alert re v2019.2

Answered

John Hilvert

• January 29, 2019 23:25

Folks I've just downloaded v2019.2.

But Symantec has raised an alert concerning its containing a trojan c 2017, known as SONAR.Heuristic.170.
The details are as follows:

Discovered: June 29, 2017
Updated: July 05, 2017 10:38:30 AM
Type: Trojan, Virus
Infection Length: Varies
Systems Affected: Windows

SONAR.Heuristic.170 is a heuristic detection for suspicious processes based on certain attributes. 

Antivirus Protection Dates

• Initial Rapid Release version June 27, 2017 revision 017
• Latest Rapid Release version June 27, 2017 revision 017
• Initial Daily Certified version June 28, 2017 revision 001
• Latest Daily Certified version June 28, 2017 revision 001
• Initial Weekly Certified release date July 05, 2017

Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.

Discovered: June 29, 2017

Updated: July 05, 2017 10:38:30 AM
Type: Trojan, Virus
Infection Length: Varies
Systems Affected: Windows

SONAR.Heuristic.170 is a heuristic detection for suspicious processes based on certain attributes. 

Has anyone else encountered this?

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• 

  Kahlie Support manager

  • January 29, 2019 23:50

  Hi John,

  This is a false positive error and can be avoided by turning off the antivirus software during the installation of our products.

  Like many other software manufacturers, we do recommend temporarily disabling third-party anti-virus products to avoid a false positive while installing the software.

  https://on1help.zendesk.com/hc/en-us/articles/206278247

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  Dave Alcala

  • January 30, 2019 00:24

  I am also getting this error message with Norton Internet Security.  I see the reply to turn of the security software to get rid of the message and install the software.  Seeing as how I have used ON1 for many years going back to the previous corporate name and have never encountered this message I am going to watch until ON1 clears up this problem with the security providers.  I as a general rule NEVER turn off my security to install legit apps.  Having lost my system several times following suggestions like this I have the time to wait.  ON1 cleanup your problem please!

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  Rick Sammartino Community moderator

  • January 30, 2019 01:23

  There is no problem to clear up. It's Norton reading it wrong. Nothing to do with On1. You can report false positives to Norton.

  I have the same 2019.2 that you do and my antivirus had no problem when I installed it.

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  Antoine Hawara

  • January 30, 2019 08:01

  Norton checked the EXE file and founded it safe, but when I tried to install it I got the alert which I just ignored. By the way, I just started to check the new version and I can see some improvement in the responsiveness and performance of ON1. I hope I will continue to say so next week.

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  Huw Rosser

  • January 30, 2019 11:10

  Have the same problem have never turned off my anti virus system. As Antoine stated Norton checked the EXE file but gave error message when I came to install. WE ignore next time.

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  Huw Rosser

  • January 30, 2019 11:46

  OK. Downloaded EXE file again. Run, ignored warning. Installed OK.

  Glad I read this forum page. Thanks all.

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