Hello to All. Last September I purchased 2019 Raw upgrade from 2018 Raw from Photo 10. Today I find my wife crying in her office as she has been struggling with both 2018 and 2019 and has been afraid to inform me of her problems. The issue should be easy yet I also after review am frustrated. We have not been able to get an image into either 2018/9. Her library of over 100,000 is located on an external HD (Mac - Aperture 3.06). Upon choosing the Open Pictures icon in On1 2018/9 the Aperture library is grayed out. It is also grayed out if I choose local drives. This has been going on for months as you can see. She continues to use Aperture, right clicks her image and chooses Photo 10 or Photoshop to do her edits. I am at a loss, just turned 68 yesterday so maybe my brain has ceased to work. On1 has been less than helpful and a verbal conversation could probably solve my issue in a matter of a minute instead of writing these laborious letters to On1 and the Forums. Any guidance would be helpful (i think). Thank You
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