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Browse folder - select an image and return to browsing -> program hanging

Andreas Junker

Hello, I'm new to ON1 - fresh installed (latest version) and try to use it - thats not possible.

After start ON1  I browse a folder and the thumbnail view (grid) works well. Then I select one photo (double click) - the view is changing (detail view) - ok.

Return to browsing / thumbnail view  -> program is hanging. JPEG / RAW - no matters. Always on switching between thumbnail and detail view.. I have to restart the program.

It is not possible to work in this way... Maybe I try another computer next days. (Now I use it on a powerful notebook with Windows 10 and Geforce GTX graphics ).

Any ideas ? 

Thanks 

Andi

 

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Comments

4 comments

Date Votes
  • Leroy Casterline

    If you right-click on your thumbnail you'll get a menu of options. Or, with the thumbnail highlighted click on the 'Edit' button on the upper right. The easiest way is to check out the shortcuts on the context (right-click) menu - you can open a thumbnail in any of the tabs with one keypress.

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  • Rick Sammartino Community moderator

    Andreas, you should send in a support request and include a copy of your On1 logs. There may be a problem causing On1 to hang and the logs might indicate that. Make sure you you describe exactly what happens in the details of the request.

    https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

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  • Andreas Junker

    Thanks for your comments.

    I think, the problem is my graphics card/driver on my hi resolution notebook- Win10 pro,Nvidia GTX 960M / 3840x2160 (using other resolution the same problem). The thumbnail view does not work correctly on this machine - maybe a refresh problem. 

    I have installed ON1 on my other -desktop- computer.  There I don't have THIS problem - BUT on this computer (it is a little bit older, but not so bad - 16 GB RAM,SSDs, nvidia-graphic...)  its not possible to work with ON1 - it is SO SLOW...

    I use also Capture one(7), RawTherapee,Silkypix,AfterShot and others. These all are working.

    Shame about the money for ON1, it seems to be useless for me... 

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  • Rick Sammartino Community moderator
    • Edited

    As far as speed, you can try these tips.

    Check that GPU driver is up to date
    Make sure GPU is set for On1 to use it (see below)
    Remove any On1 folders from the path of your Antivirus
       C:\Program Files\ON1
       C:\ProgramData\ON1
       C:\Users\(your name)\AppData\Roaming\ON1
    Close the left panel while editing to prevent the previews updating constantly
    Turn off cataloging. Remove everything from the catalog and work directly off of your drives.

    I don't see any mention in this thread about checking that video card.

    You should run through this and see if it helps.

    https://on1help.zendesk.com/hc/en-us/articles/115000138471-How-to-Update-Video-Card-Driver-and-Set-Default-GPU-Open-GL-3-3-Error-Windows-Only-

     

     

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