Delete function within ON1 2019.2 not working properly.

Manuel Lopez

• March 06, 2019 04:14

The issue:

I have a raw image named RAW1 I have added metadata (description and keywords), also I have edit the image (develop and effect). Now I go to the Windows 10 file explorer and locate RAW1, I can see the image RAW1, the xmp side card and the ON! Sidecar. So far so good. Now I open the ON1 PR 2019.2 application and decided to delete the image RAW1 (inside the ON1 application). The I realize that I have delete the wrong image and I want to restore the image RAW1 from the recycle bin, I open the recycle bin and I can see the Image RAW1 and the xmp sidecard but not the on1 sidecard. Therefore I have lost all the edits for the image. When I restore the image I go into the ON1 PR app and I can see the RAW1 with the metadata but not the edits. Please try to fix this issue in your next release.

I  already submited a ticket to ON1

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  Rick Sammartino Community moderator

  • March 06, 2019 16:56

  Hmmm... interesting.

  Yes, I tried this and I agree, for some reason the .on1 file doesn't go to the recycle bin.

  Thanks for submitting a support ticket.

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