I saw that there are several related threads on here but the discussions were all over the board. I didn't want to add to the noise so figured it made more sense to just open up a new thread that was specific to my issues.
I've been running ON1 PR for several years on a very high end ASUS ROG laptop. ON1's performance on that machine has always been "disappointing", to be kind. As many here have noted, ON1 Support isn't much help with these sorts of issues and my take is that they probably don't know much about Microsoft internals or ON1 code even. I am definitely not a Microsoft guy having spent the past many decades as a *NIX systems engineer. I do know more about MS than most MCSEs (which isn't saying much...). Reading these threads it's obvious that there are a few very high powered Microsoft experts in this forum. I'm hoping to benefit from their wisdom.
After several years of pain trying to get ON1 to perform at least marginally as well as Lightroom, I decided to just go ahead and build a new desktop that will be totally dedicated to post processing work. It's currently running an ASRock Z370M Pro4 mobo, 32 GB RAM (soon to go to 64GB), an Intel I7-8700K 6-core CPU and a 1 TB Samsung EVO SSD. Running Win10 Pro (currently not activated). Nothing is overclocked at this time and this machine certainly has enough juice to run some pretty intense software. Currently running OTB graphics although I do plan to install a 1060 Video card soon.
Did a clean ON1 install and was VERY disappointed that this machines performance is even worse than what I'm getting from my laptop.
Most obvious problems are that the sliders respond extremely slowly like I have a mouse lag problem or something. But for everything else non-ON1-related, the mouse response is very snappy.
If I hover over an effect it takes a VERY long time for the GUI to actually "see" the selection and render the changes to the image on the screen. Just switching from develop to browse takes quite a while.
I'm not using catalogs, BTW. I have my RAW images on an external USB 3.0 HDD but I've also tried processing RAW files that were on the SSD so I don't think it's related to USB speed.
Also, late in the life of PR 2018 I had a problem where I would export an image and when it came up in explorer, NONE of the develop or effects adjustments were in the finished displayed jpg image.... just my watermark. This problem "went away" after a few days.... well, it's back on the new machine running the latest version of PR 2019.2. The laptop, running the same version of PR 2019 does not (currently) have this problem.
The workaround for the above problem is to go into the browse module and do the export from there. These symptoms are 100% repeatable. I sent all kinds of info, samples, log files and so on to support and they pretty much gave me the "it will be fixed in the next release" runaround.
As I said, I am not a MS guy but I am, after all, a well seasoned systems engineer. I do know my way around under the hood and so far I don't see any Windows-side issues that could be causing any of this. ON1 PR is using about 4 GB RAM and around 10-20% of the total CPU power. I don't think ON1 has done much in the area of multithreading so I don't know that 6 cores versus the quad core in my laptop is getting me much. Sysinternals process explorer indicates that there isn't much ON1 distributed processing going on.
So if there is anything I can do on my end to get this sorted out I'd very much appreciate knowledgeable advice.
I received no errors when installing ON1. The registry seems fine. Memtest ran fine and I really beat the machine HARD running benchmarks (without any issues) before installing ON1. And as I said, there is nothing running on this box other than ON1 and a couple of systems/process monitoring tools. Yes, of course a $500 video card will help and I'll be doing that. But this is a lot more than just an on-board versus PCI video card issue.
Many thanks to all in advance!
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