SLOW!
Is it just me or am i not alone in complaining that ON1 Raw2019 is just to slow .
I am running a late model Imac with plenty of ram and memory available.
I have Luminar installed and if luminar can run blazingly fast , then why cant ON1 Raw?
Im trying to be patient because i do love the software but i dont have the time to sit and watch while ON1 hangs or takes 3 minutes to export one image out. even loading presets ....it is one image behind all the time...it shows the previous image in all the presets and im onto the next image.
Seriously looking at Luminar as my main editing program .....or going back to LR.....:(
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It is very slow, compared to other similar programs like PS and Topaz. Right now, coincidently I was in the middle of refining a sky replacement and the app locked up with just the spinning rainbow wheel. OM the Activity Monitor it's red with a "Not Responding" message. I'm hoping if I leave it it will resolve. I just spent an hour on this image :(
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Does anyone actually know what "Not Responding" means? I know it's not the CPU being maxed out, I can get "Not Responding" with the CPU at just 15%.
So is the program locked in a loop? Is it a fault accessing some part of the PC? Interference with Antivirus? I've tried looking at both On1 and Windows logs (yes, I know this is a Mac thread)) to see what's going on and can't find anything that helps.
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I have an iMac late 2012, Mojave, nearly 8000 photos, and I have no problem of slow, so it must be a problem with other part of system/apps etc... not with ON1.
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i think the worse thing is when i have spent considerable time editing an image and go to export it out or go into resize and the software freezes and the spinning ball starts and there is absolutely nothing i can do.
i have left the computer for an hour and came back and its still frozen with the spinning ball and i sadly have to force quit and there goes all my editing work.
i also have a couple of images that have been corrupted within ON1 after editing and i have been a LR user for a long time and this has never happened before.
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Bron, I just went through this yesterday. There doesn't to seem to be any recovery after 2 hours of detailed masking and editing. Yes, I have also corrupted images.
I've replicated this on my HP Powerbook as well. So it's not the MAC specifically. I work in PS with 10+ layers and never chokes. So It's at least comforting that someone else is experiencing the problem(s). I hope they fix it or admit it to the problem as I really like the software but can't depend on it.
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Hi,
I'm using ON1 for a long time and unfortunately I have the same problems as you.
Before I had an Imac 2012 with I7, 16GB RAM, externa SSD and High Sierra, now I have a new Imac with I9, internal SSD, 16GB Ram and Mojave but the program continues to be slow.
To export a RAW after the editing, I have to quit and restart the program otherwise I will export the original RAW.
Sometimes when I restard the program I find the mask modified.
I hope for a new update but I read a post from Rick in another thread and we will have to wait a long time.Ciao
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Very Slow!!! How do we fix this?
This is my system:
iMac (Retina 5K, 27-inch, 2017), 3.8 GHz Intel Core i5
Graphics: Radeon Pro 580 8 GB
MacOS Mojave 10.14.5
40GB of memory
3TB hard drive with plenty of space plus another external drive
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Hi Bill,
Where are your pictures located? Are they on the same drive as the OS & PhotoRAW program? Moving them to a different drive can help.
One thing you can do to get better performance from your system is to add a small SSD to it. In the program's preferences under System you can then move its Scratch Folder Location and Browse Cache to it.
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They are on my secondary drive where I keep all my working documents. All apps I use access working files from there. Is an 8TB drive. I also render video and save video projects there. No issues with other Video or Graphics apps.
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Try adding the SSD for scratch/preview cache space. You'll see a definite performance improvement. Get one with a Thunderbolt 3 interface if you can, USB3 otherwise. You want it to be as fast as possible. Also, connect it directly to your iMac, not through a hub or a dock. You don't want it sharing a data path with anything else.
Are you using catalogs? Have they finished the cataloging process? That can slow things down. Try turning them off to see how performance is impacted.
Make sure the photos, scratch, and preview cache folder's are not being actively monitored for changes by any anti-virus or malware scanning software.
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Yes, I use catalogs. They take a long time to index. This is how I organize everything.
Adding the SSD just to use ON1 Photo Raw brings the upgrade for your software up by a few more hundred dollars. If this doesn't work, I just won't upgrade.
I appreciate all of your suggestions, but I use other graphics and video intensive software with no issues. To try to spend more money and change my system just to use ON1 Photo Raw, doesn't make sense and is not practical.
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This is not my software, I'm just another user trying to help. These are the things I did to get the speed I expect from my system. I added my scratch drive for less than $100. I moved my Photoshop cache there too and saw an improvement is speed from it as well. I've always had a dedicated cache drive for this kind of work. You'll have to decide for yourself if it is worth it.
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i really appreciate you trying to help me with this.
I didn’t realize you are a user. I thought I was talking to technical support.
Where can I contact technical support at ON1?
by the way, which SSD drive did you get for $100 with Thunderbolt 3 interface?
i do video renders with no problem on my system. I understand what you are saying, but I have no complaints with other software on my system. 3D, video, or graphics. I don’t understand why ON1 needs to be different in performance if it’s not the software. Other graphics intensive software work well in my system. That’s what’s confusing.
I appreciate you trying to help though.
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I got a 120GB SanDisk on sale (Best Buy has a 240GB on sale for $39.99 right now) and I put it in an Insignia USB3 enclosure for $29.99. It was quite cheap.
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Hi,
I installed an external SSD Sandisk USB C (3.1 Gen 2) partioned and in one partition there is only scratch and cache of On1.
I confirm that the performance has improved.
The price of SSD for 500Gb is 120€.0 -
I agree that using an SSD drive helps, no only with ON1, but anything else. SSD’s are fast.
Its very disappointing that ON1 Photo Raw needs this to work well. They need to put this on the product description before people buy.
like I said, I use many other graphics and video intensive apps with no problems. No SSD needed.
I do greatly appreciate you guys trying to help me. I thank you!
If you guys are not from ON1 Technical Support, how can I get a hold of them?
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At the bottom of this page there is a button labeled Contact Support. Clicking that will take you to a page where you can fill out a form to be sent to support.
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Thanks Brian
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