2019 Slowness - Possible clue
I have been trying to get ON1 to work (standalone) on my 4ghz i7 machine and it has been so slow that it can literally take minutes to move from one photo to another. But here is what I stumbled on last night.
I unplugged all of my USB devices and suddenly ON1 was responding properly. Even went from a state of "Not Responding" to suddenly responding. One by one I started plugging things back in until finally I plugged in my Lexar CFast Reader and BOOM, back to the slowness. (I have 3 other Lexar readers as well (SD, MSD, and CF) which do not appear to cause any issues. I tried different USB ports and the same thing happened every time I plugged in the CFast reader.
Now here's the strange thing, this only seems to affect ON1. Everything else seems to work just fine. I've gone through the BIOS changing USB settings and nothing so far seems to make a difference. I've checked to make sure my motherboard has the latest USB drivers and everything.
So, I'm curious. If you are having slowness issues, what happens if you unplug all of your USB devices? (obviously keyboard and mouse have to remain).
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Almost forgot, system stats:
Gigabyte Z170X-Gaming 7 Motherboard, Intel i7-6700K @ 4.00ghz, Nvidia GeForce GTX-970, M.2 SSD, 32GB RAM, and dual 4k monitors (1-hdmi, 1-dp)
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I was having the same issue, slow to load photos to browse, "Not Responding" and crashes. Saw this post and unplugged my Kingston card reader and the issue went away. Thanks for the tip!
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Hmmm, if this is the cause I may be out of luck, as I store my photos on an external Samsung T-5 SSD, which is connected to the iMac via a Thunderbolt 3 connection (though the SSD only supports USB-C 3.1 transfer speeds). I’ll try disconnecting all external drives and see what happens...
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I tried this and no change. I think the underlying code for this new program is defective. Very disappointing that this .5 release didn't really change things, and I was so hoping it would.
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Well, according to their show and tell online demo that just finished, everything works just fine. They went of out their way to ignore any performance related questions. The guy that did the demo said that he was running it on an older iMac without any problems. I suppose it must be the newer iMacs that cause all the problems we've been experiencing...
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Yeah I watched it for a while, but it seemed it was a marketing event, not a technical event. I did find that if I processed a file directly off my internal drive it worked a little better, but I always process off an external drive, have been for a year, and until RAW 2019 ON1's software worked fine using an external drive, all my other graphics software has no problem
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@BPosner
I've been playing with it a bit today and it's acting a lot better. So far it hasn't frozen up on me and it hasn't overheated the CPU causing the fans to go on overdrive. There is a Performance adjustment under Preferences/System, Preview Render and I yanked that up to the Sharper end (not all the way, but the last top before the end of the scale). I don't know if that made the difference or whether something else is causing things to work better for me today. But I'm still seeing some weird stuff with marks (for example, I copied a mask and when I pasted it to a local adjustment, I did not get the complete mask copied over; also, it seems that sometimes part of the mask gets reset on its own, but I'm not sure what's going on here...)
I took keep my recent photos on an external drive (a Samsung T-5 1 TB SSD) and edit them on the drive. I have to do that, as I have an iMac and a MacBook Pro and edit my photos on both of these devices, depending on whether I'm home or traveling.
ON1 Tech Support now responded that they're actually investigating the performance issues I have reported; I hope they take a look at the support forums, as there have been a lot of posts about performance issues...
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For me, it appears to be limited to the one particular card reader. I have 4, but only the 1 seems to cause the slowdown. Strange thing is I installed the same version on my old Surface2 Pro, and the card reader makes no difference. On my PC though, it is clear. The program can be non-responsive, unplug the card reader, everything takes off. I can be working, plug in the card reader, the program grinds to a halt. It does not, however, affect other programs on the PC and task manager is not showing a spike in the CPU or memory usage. It is like some strange interrupt sharing conflict from the old days of computing. (showing my age).
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As I posted in another forum post, I ran Clean My Mac 3 and it cleared a lot of things up. ON1 was actually working well.
As I worked things started to get slower again, I ran a scan again and cleaned out ram and it seemed to be happy again. Something is being left in Ram or something is going on where it starts stumbling all over itself.
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