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Problem with Wacom tablet

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64 comments

  • David Kick

    Brian, I have the latest Wacom driver installed and the Windows Ink issue still exists. Ink ON Pressure sensitivity and brushing okay but cannot grab controls. Ink OFF brushing okay and can grab controls but no pressure sensitivity.

     

     

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  • Stephen Drew

    This has been an ongoing issue.

    I have contacted Tech support as to whether this will be sorted for ON1 2020.

    They say they hope to have a solution.

    So it is wait and see at the moment.

    I doubt the fix will be in before then.

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  • Brian Lawson Community moderator

    Hopefully, it will be fixed in 2020.

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  • Stephen Drew

    Hoping so Brian.

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  • Kevin Pinkerton

    I was just thinking about this problem. And I also installed the latest Wacom driver and was thinking to contact ON1 and ask if they planned on releasing 2020 with this bug still not fixed. I cannot believe that they would, but you never know. 

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  • Don Maclean

    Yes, still a problem.

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  • Michael Pettigrew

    Yes please fix. My Wacom cintiq 22hd works fine in Photoshop but not in On1 latest release. I have 80 portraits to retouch.

    Thanks,

    Michael

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  • David Tillett
    Great answers

    I am using an iMac and On1 2020 is working for both mouse and pressure sensitivity for my Wacom tablet. So On1 2020 is capable of responding to pen position, pressure etc.

    I believe that On1 make use of a third-party application, QT, to actually provide the user interface support and it is this that actually handles the input from the pen and passes it over to On1 2020 to respond to. QT runs on Windows, MacOS etc and using QT to provide the interface functions is one way that On1 2020 can run on both Windows and MacOS with the same interface and features.

    If this is the case perhaps the problem lies with QT having problems with pen input when running on Windows? A quick Google suggests that Wacom support in QT might be a bit flaky at times. So On1 might be caught up in a 4 way fault investigation involving suppliers of QT, Wacom, Microsoft and themselves.

    It is several years since I was involved in PC support and haven't had a personal PC for over 10 years so I am not sure of how third party support is handled in applications. In the old days they often came as separate entities, DLLs, and all sorts of problems arose when trying to install applications that used the same third-party DLLs but at different versions so that installing one application overwrote the DLLs expected by one that had already been installed.

    If something similar happens in Windows 10 perhaps the reason why some Windows users are having more problems than others, has another application using QT, e.g.Topaz, changed something that On1 2020 has installed?

    Just a thought,

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  • Brian Lawson Community moderator

    That's an interesting possibility David.

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  • Kevin Pinkerton

    I was a QT programmer before I retired and all of your points are valid David. However, when you develop code using QT, you get the source code for all of the QT functions and libraries. And if you have a problem with a function, you can take their source code and fix it or replace it. I had to do that a couple of times. 

    I hold ON1 fully responsible for the Wacom tablet working or not working and in my mind, the Wacom tablet is such a key, integral part of photo editing, they should have never released a version of ON1 that did not have a fully working Wacom interface.

     

    Just saying :)

    Kevin

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  • Kevin Pinkerton

    Well, I installed 2020, updated to 14.0.0.7975.

    My Wacom tablet acts just like it did when they broke it on 2019.5. 

    I can either use it as a mouse, or a pressure sensitive pen. But not both. I have submitted a ticket....

    I saw in the release notes that this problem was fixed. Apparently not for everyone. 

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  • Kevin Pinkerton

    I stand corrected. It may be that it is working now and probably the same way it did in pre 2019.5. I seem to remember having to get the sliders to work like what I wrote about in my followup to tech support. Which is here:

    ********************** to tech support ************

    Upon further investigation, I have discovered the following:

    I must leave Windows Ink checked to get pressure sensitivity for the pen, otherwise the pen works like a mouse.

    The following actions do not seem to be dependent on whether Ink is checked or not.

    I can simply press on a button in an effect using the pen and that works. All the time.

    But to use a slider, I have to tap on the slider circle and then if I immediately hold the pen on the tablet, I can slide controls.

    So except for the two step operation to move a slider using the Wacom pen, I think the tablet does work for everything. I did go into the options using the button on the bottom of the dialog box (see attached #1) and nothing in the "Pen Button Mode" section of the options dialog (see attachment #2) changed the what was required to move a slider.

    Image 1:

    image 2:

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  • Michael Pettigrew

    I'm happy to report that the new 2020 version works well with my old Wacom and Windows 10! Problem fixed in my case.
    Thanks!

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  • Sandra Chung

    I have tried everything in this thread to fix the laggy Wacom brush problem. It only happens with local adjustment brushes. Cloning, erasing, touch up in the develop module, it works find.  

    Windows 10 fully up to date. Wacom drivers up to date. I know it isn't the computer, because I don't have this lagging issue with any other editing program, just On1PhotoRaw20xx.  It's really frustrating that I have to save a partially editing image, and finish it in a different editor.

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  • Kevin Pinkerton

    I feel your pain Sandra. I spent at least a day or more investigating the Wacom/Windows/ON1 issues. The quickest way to get better responsiveness from the wacom pen (at least as far as I can tell) is to go into the the preferences menu:

    Edit->Preferences->System and play with the Video Card Strength slider found under the Performance portion of the System preferences.

    And it is dynamic and changes do no require restarting ON1. When things get really slow for you, try the slider at about 75%, and then again at about 25%. Usually sliding it down works best for me, but there is no consistency. And keep the left side pane off (with the presets and filters being updated at the same time as you edit your image). The less ON1 has to update in real time, the better.

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  • Kevin Pinkerton

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  • Wayne Gallagher

    Sandra, I agree with Kevin, there is some relief in the Video Card Strength slider, but I also agree with him that this entire situation is very fluid and inconsistent in its results.

    I seem to be able to find a good location for overall use, and it is in close proximity to where Kevin shows his on his last entry, the problem is, at times it does not work in the local filters tab, to the point where it is unusable. If I move it, it becomes difficult for me to find a position that gets the same results that I previously had. It is this inconsistency that is driving me nuts. Why will it work on one photo, and not the next? I have tested all kinds of scenarios, settings, etc. Some have said it you turn off the effects filters you get better response, that may be, but if I can't see those filters, how can I make those touches that I want, I need to be able to see the near finished product.

    I know there have been lots of issues going on, including some updates to Windows that have caused issues, so I know it is not always ON1, but still, these problems do not appear to happen in other software that I am running. I am more than willing to work with ON1 to get this up to par, but I also can't do it at the expense of the work I must get done.

    So, I too continue to struggle some, although some of the recent windows updates did help on my system, I still get some situations that the ON1 Wacom combination just does not do well. I can't find a common thread on why. I have looked at number of filters, total changes including crop and filters, and all of it works and does not work...sometimes. Difficult for the user, and I know that is also difficult for engineers trying to troubleshoot.

    So, a long story to say I agree with what Kevin has written here, but don't expect it to completely fix the issue, it may get you through a few photo, and they show up again. Frustrating yes, and I do believe ON1 continues to work this issue, I hope we all can pull together and find a solution.

     

    Wayne

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  • Gerry Whitmarsh

    What is absolutely essential when working with local adjustments, is that there are *NO* filters active in effects. If necessary turn then all off, and turn them back on afterwards.

     

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  • Wayne Gallagher

    Gerry, that seems counter intuitive to me. When I am working in Local, I want to be able to see the photo with Effects applied for my final edits. Otherwise, I am editing the original for the most part, and I can't see the local effect on where I was taking my photo. At least that is what I am thinking. Am I missing something?

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  • Brian Lawson Community moderator

    No, you are not missing anything. The problem comes in the program's Editing Pipeline. Local Adjustments are rendered before Effects so any changes you make to a local adjustment, including the creation of masks, cause the entire image to be re-rendered and that slows down the program. By disabling the Effects you remove that rendering load so the brushing becomes more responsive. See page 8 in the User Guide for more information on the The Editing Pipeline in ON1 Photo RAW 2020.

    Along with adjusting the Video Card Strength slider you can try toggling on or off the Fast Preview and GPU Render options.

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  • Wayne Gallagher

    Thanks Brian, so it would then by my assumption that this problem remains on the "to do" list since we would need the capability to see the other adjustments when working in the local tab. I have read that part of the manual, and thank you for your response, still hoping for a fix to restore my work flow to how I had always used ON1.

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  • Kevin Pinkerton

    It should definitely be on the todo list. In fact, you should open a trouble report for it. ON1 broke the wacom during a 2019 update and it has been the bane of my using PR since then. Not only does the pen stutter in masks and such, but half the time it does not control the sliders and I have to constantly look down at the slider to see if it is moving when I make adjustments. This problem is major in my eyes and I am now looking into using Capture One as my first line of initial editing. I have to often switch between the pen and the mouse to get the job done and more and more I have been using the mouse instead of the pen because of these issues. I much prefer the pen over the mouse. I may eventually end up using ON1 for artistic effects only and that sort of leaves them with some serious competition on my computer with Topaz and Nik.

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  • Sandra Chung

    Kevin, I did all of that. Everything, and the nanosecond the stylus touches the table and I move it, it grinds to a halt.  Use the mouse on same area, and it glides without a problem.  I have uninstalled Wacom Drivers, rebooted, reinstalled Rebooted.  I have uninstalled On1, Rebooted, Reinstalled, and just to be save rebooted.  I have done ever tweak in the preferences and nothing is fixing this.  I went out and got a higher end video card.  All I can say, is I don't have this brush lagging issue with ANY other photo editor. Just On1.

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  • Kevin Pinkerton

    Sandra, I hear you. My gut tells me that the source of this ON1 issue with Wacom is somehow related to the way they designed their software engine to be highly reflective in real-time of changes. And all of the filters, with basically their own layers and blending modes (which is wonderful to use), and all of the immediate updates to all of the presets if they are displayed, is just overloading something that touches the Wacom. 

    If I am even close to being correct, it just means this is never going to improve without a major rewrite of their engine. I love the way the workflow and the program is designed. And I hope they can solve this problem soon. But, I am opening the door to other options because it is so painful to work without the wacom. When they broke the interface during an update, and then did not fix the problem on the next update, I was stunned. To me, doing photo editing without a tablet, is like walking 20 miles to work instead of driving in your car. Who does that anymore?

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  • Wayne Gallagher

    Venting here will possibly make all of us feel better...some. Please, if you have not opened a trouble ticket, do so. I know that I still have an open problem report on file, if everyone that is having the problem also opens one, then it will get more attention. The ON1 team can not see the level of a problem if they are not reported.

    It is good to add comments here, but the official notification is always the problem report, the more reports, the higher the priority the problem will get.

    I had not seen anything on this in so long myself, I was beginning to think I was the only one that had the problem anymore.

    Thank you for your comments here, it is good to keep commenting as well, somewhere there is a solution, and the more information that is provided the more they are likely to be able to find a solution..with our help.

     

    Thanks everyone,

     

    Wayne

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  • Sandra Chung

    Wayne, I have opened a support ticket.  And this isn't the first time that this issue has reared up since programs after Photo Suite 9/10.5, so it's not first time I have submitted support ticket.

    One iteration, tablet/stylus worked great, then next version or update, laggy and grinding to a halt. Fixed either another update or version, then broken again.  It's been broken, more or less, since v2018.  It's frustrating, as I use mouse left handed, and use table and stylus with right hand, and being given the only choices of trying to use mouse for everything, or save partially edited photo, and finish the edits in another program.  Or boot into my Windows 7 boot drive and user older version of On1 that didn't have this problem.

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  • Wayne Gallagher

    Sandra,

    Thank you, and I, like others do share your pain. I have some issues with my hands as well, aging is not for wimps as they say, and things don't work as they used to. The mouse is particularly painful after a short period of times these days, and the pen is much easier on me. Of course you can't beat the accuracy either.

    Indeed it has been broken off and on for sometime now, and it needs to be fixed completely. Generally, I have seen some improvement here and there, even had it work very well for a short time during 2020 beta, only to have all those gains be lost in the official release of 2020.

    At any rate, the only way I know to keep ON1 in working diligently on a fix, is for them to realize it still affects more than just a few people, the more folks that write problem tickets, the more it will be understood there are more than just a few, and it is necessary to have engineers and assets actively working the problem. 

    Thank you again for getting a support ticket up. We need to keep our voice heard on this issue.

    Wayne

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  • Sandra Chung

    Wayne, I'm a natural leftie, trained to be right handed. I use mouse in my left hand, while using Wacom stylus in my right.  Which means I can normally edit rather quickly. :D  

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  • Bill Maynard

    I also opened a ticket tonight.  No pressure sensitivity with Wacom Cintiq pro 16 in 2020 but works fine in photoshop.  Anyone get any further with tech support,on this issue?

     

    Bill

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  • Kevin Pinkerton

    Don't hold your breath Bill. They broke the Wacom interface during a 2019 update and when 2020 came out, it is still broke. And they knew they still had user problems with it. The release was more important then any Wacom problem to them. Not to me.

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