Problem with Wacom tablet
Am I alone here?
In the Wacom settings there is an option to use Windows ink. If I check this option I cannot select anything; clicking has no effect. If I uncheck this option I can click and select images, but pressure sensitivity has gone. In order to work I have to select an image and filter with the mouse and then I can apply the effect with the pen! No problem with 2019.2. I have opened a ticket.
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They told me pre 2020 launch it would be addressed.
I am guessing they haven't bothered. My Cinitiq 13 works fine in everything else, but has been nothing but bother since they broke it 2019.2.
Currently I use PL3, Affinity and NIK as I want something that 'just works' not fanny around altering graphics settings every 2 mins, which might or might not work.
Until they get their act together I will not be upgrading and I will not be recommending them to anyone.
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I received a response from support which was the windows ink response that apparently has worked for a few but it made no difference for me. I’m glad to hear you mention that Nik works, I will revert to Photoshop and Nik to get my work done. In ON1 I spend more time resolving issues then actually getting my photos edited. Like you I will revisit when they have a fix as I do like the platform but I do need to get my work done .
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I got a response from Support.
Hello,
We still have an open bug with Wacom functionality that is being held up as the bug is in a developer tool we use for code building (QT) that is still causing some issues with Wacom functionality for some users.
Unfortunately, I don't have an immediate solution.
Regards, ******0 -
So here is the rub... how important is the Wacom bug to them? Before I retired, I also used QT as a foundation for important software (military). And yes, QT can have bugs in it. BUT, as a developer, ON1 has the source code to everything in QT and ON1 can debug and fix the issue and make a version of that QT module for their own use. I had to do that a couple of times when I wrote software using QT. I was watching a training video in Capture One on their use of layers yesterday. They have a slider called "flow" that effectively allow for amazing masking that using the tablet. And on the webinar, a user asked the trainer if he used pen pressure (from the wacom) and he said that for him anyway, flow pretty much did away with the need for pressure. And I have to agree there.
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