Major Problems with latest update
I have just updated ON1 to the latest release and I have nothing but problems. It is a disaster and I will probably have to go back to the previous version. I am a long time user of ON 1 and never had a problem till now.
The browser is very very slow and the display colour is terrible and also they display as low res. When I go into develop mode they display as high res but all my edited colour is off although all the sliders seem to be where they were before. Thousands of photos are now crap.
Running a MacBook Pro 2012. 16 gig ram.
OS 10.14.5
NVIDIA GeForce GT 650M 1 GB
750 Gig SSD
Photos on external 4 TB WD Firewire 2 Drive.
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The .5 update made changes to how images are rendered causing older previews to look bad in some cases. Refresh the preview and it fixes it.
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i was astonished when i saw the CPU use 60 percent, could not use the program, i was hopeful to use est least this new version because i saw a possibility to have a good workflow, but as it is cannot be used.it's a pity
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harlan, whether that's a problem or not depends on if you're building catalogues.
If catalogues are building (see progress indicator in catalogue header) then you can expect high CPU until it's done, but if catalogues are done and CPU is still high, then you might report it as a problem.
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Rick, thank you for the catalog building explanation. I'm relieved that I will not have to abandon this ON1 release.
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WTH???
Latest update major issues.
Can't launch any of the apps via PS except RESIZE. When I try to launch any of the other app, it gets hung on the splash screen and have to kill it in Task Manager.
This is the most half-baked update from OnOne I've seen in the last ten years or so. Those other apps are now rendered useless. We have a heavy production schedule and can't spend hours installing - uninstalling - reinstalling, etc.
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Nathan Keudell has written on one of the forums that they are aware of this and have prioritize it with the engineer for a quick fix. He says the work around for now is to launch ON1 Photo RAW 2019.5 as a standalone program to clear the initial startup dialog then the plug-ins will work properly. I can't find the particular thread where he provided the info to give you a link, sorry. It may be in the Plus Discussion board.
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Here is what Nathan had to say:
We’re working on an issue with the first run dialog not closing when launched as a plugin on Windows. Current work around is to launch the program as a standalone, dismiss the getting started dialogs in Browse and Edit, then launch the plugins normally.
It is in the Plus Discussions forum so you must be a Plus member to see the thread. Here is the link: https://www.on1.com/plus/forums/topic/2019-5-loads-fine-but-will-not-allow-me-to-click-or-open-a-photo/
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Just installed latest update on a WIN10. After launch I immediately get "Not Responding". CPU and Memory use is very high. I don't see a catalog rebuilding indicator.
I can not use it at all right now.
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Andre, are you launching the program as a standalone or via a plug-in with some other software? See my note above about the plug-in issue.
I've had problems with the program hanging immediately after starting up too. I've found that disconnecting my external drives (one with my pictures on it, another dedicated SSD for scratch space & preview caching) then launching the program gets me past whatever is causing the hang. Once it has started up I click the Pictures icon along the right edge of the window to change the location the browser wants to display then, while it is still running, I reconnect my photos drive and once it has mounted and I verify it is still responding I reattach my scratch drive. After that has mounted and I verify its response I can Quit the program normally and relaunch it and it works again.
I'm in contact with support on this but if others report the same thing it will increase the problem's visibility and show it isn't my issue alone. :)
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It's standalone. My images are all local on a dedicated internal 1TB drive along with the ON1 Cache. Here's what Task Manger is showing. Its starts up, shows one folder in browse mode and when I click on anything i get the "Not Responding".
Restarting the PC doesn't do anything either.
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Try disconnecting the external drive before launching the program as I described above. It could be the same problem I’ve been having.
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It's an internal drive and I'm not in the mood to open up my PC. If there's not a quick fix I'd rather go back to the previous version. How this update could get through Q&A is a mystery to me.
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so was this a beta no one told us about because this update is amazing useless, i cant get it to run at all
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so was this a beta no one told us about because this update is amazing useless, i cant get it to run at all
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so was this a beta no one told us about because this update is amazing useless, i cant get it to run at all
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Apparently has something to do with storage. My laptop has no issues, but my desktop with a couple of external hard drives won’t run. Perhaps they can turn off cataloging for external drives
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There is a solution, we have all the backups of our photos if we could select only one disk or folder with pictures, the program downloaded all the pictures backups including, but we can't each time set off the backup disk, my 2 exterior disks, 1 is all the time backing up when I'm working on pictures .
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There seems to be some kind of corruption that can happen in some kind of startup settings when external drives are used. I found the by disconnecting my external drives, one for my photos & another dedicated SSD for scratch space & photos caching, then launching the program got past the startup hang. I then reconnected the photos drive checking that the program was still responsive before reconnecting the scratch drive. Quit the program normally and relaunched it and everything was working again.
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I re-installed 2019.2 and everything's working just fine. I did not change anything on my system, just a re-install.
That tells me that 2019.5 has a major bug which renders this version absolutely unusable for me to use.
On the support page are more like us with problems : https://on1help.zendesk.com/hc/en-us/community/posts/360043708051-Raw-2019-update
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Brian, Just a thought ---- check the On1 "corruptfiles.log" file to see if On1 is seeing bad files on one of your drives.
If it does move them to a flash drive or something and try starting without disconnecting your drives
If your OS is windows it can be found at the path in the image below ( replace my user name with yours )
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If only that would have worked :( That folder was empty. Seems to me with so many folks having issues, something should be posted by Whitney on Facebook to let us know that the programmers are at least aware that there is a problem and that (hopefully) it's being addressed.
Keith
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Thanks David, I check it regularly when troubleshooting problems. Mine has been empty since I found and fixed all the incompatible files that were causing previews to not be generated and cataloging to never finish.
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Lots of problems with 2019.5, as noted.
If things run as in the past, On1 will update their current build (many times) and roll this out as new installs over the next couple of months. They may even update to a new point release (ie 2019.51 or 2019.6) if a really profound bug-fix pops up.
So it's important that those reporting problems also identify the associated "build number" of the release they are using.
Can find the build XXXX (as in 13.5.0.XXXX) on the opening splash screen, or under Help/About The build I just downloaded is XXXX=7007
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Upgrading my graphics driver solved the problem. However, I still don't get it that a point release apparently includes a major change in image rendering without warning (at least I didn't see any) and that a graphics driver update is needed before the software is even usable. Who updates their graphics driver on a regular basis?
Anyway, it works although having to go through this wasn't funny.
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Andre, just one data point but I update my graphics driver whenever Nvidia alerts me there is a new version available -- happens quite frequently.
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