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any sign of another update soon?

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44 comments

  • Brian Lawson Community moderator

    Which Mac is it Bill? PhotoRAW 2019.5 makes heavy use of the graphics processor so the video card makes a huge difference as does the amount of VRAM it has available.

    Having a dedicated scratch drive is something that has been recommended since before ON1 existed. It was a recommendation for using Photoshop and something I did with it 15 years ago when I was running a MacPro desktop system. When I added an SSD to my laptop for ON1 to use it made a huge difference in performance. The program makes heavy use of that cache space so moving it off the drive that the OS is using for its swap space and onto one which will no other I/O taking up bandwidth just makes sense to me.

    You have a 5 year old system, it will be deprecated next year by Apple. That isn't to say it isn't still useful (that's why I love Macs) but IMO spending less than $100 to increase its lifespan doesn't seem so laughable to me, especially if it gives you the performance you are looking for. YMMV

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  • Bill Posner

    Hi Brian, thanks for your reply, it's a 27: iMac   I used v, 2018 without a problem, never caused an issue.  Back when I was using v.8 on Windows I had some problems and they kept telling me it was the video card, I disagreed as all my other video intensive software ran great on the Dell XPS I was using at the time.  I finally ok, WTH,  and bought the recommended card.  No Change, the errors just came up faster about 3 weeks later they released a dot version and walla the errors went away... suspicious.  I remember the only reply support seemed to have was the 'ol uninstall/reinstall mantra.   I've literally spent more time troubleshooting and reinstalling v.2019 than actually using it.  It seems to me like having a car with a bad suspension that leans to one side, so you buy a bigger tire to even it out, which gives you simulated even ride.  I might as go back to PCs if I have to throw hardware at bad software code.  If I didn't like the software I'd wouldn't waste my time trying to get it to run.  And it's a local  company (I live on the Oregon coast) so I always like supporting local when I can, but it's getting harder with On1

     

    The inconsistent results which I posted in this forum somewhere has nothing to do with cache  I can't write correctly on export.

     

     

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  • Brian Lawson Community moderator

    There were a lot of changes to how rendering amongst other things are being done with a lot of the work being shifted to the GPU. What worked well last year may not do as well now if the hardware isn't up to the task.

    Do you know which video processor it has? That model had 2 options, both Radeon R9s. It could be a M290X with 2GB or a M295X with 4GB of VRAM. My laptop has only 2GB and it is a bit slow to do some thing but then it is a laptop so its performance is about what I would expect.

    A better analogy is beefing up the street suspension with something more durable for off road use to keep performance where it belongs while exploring the back country looking for a new shot. :)

    I've told you what I did to get performance up to par, it's up to you to decide if it is worth it or not. My upgrade cost less than $100. Well worth it to me.

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  • Bill Posner

    2GB -  Well I'm probably eventually, may around fall start trolling Apple for a refurbished 2016-17 version as they come in from new trade-ins  I bought this one refurbished and never an issue, even with Mojave, except those already discussed with ON1. Even with this set up I've run PS and Resolve together as I make screens and such and never an issue with memory.  I use ON1 standalone with nothing running and it's like I've gone back to the late '90s with performance.   I have an SSD I use when I shoot remote that I usually take with me in case I fill up cards, I'll find that and try adding to this MAC per your suggestion.

    Thanks

     

     

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  • Luca Fontana

    Hi everyone,
    Bill, after installing 2019.5.1 I still had the problem that after deleting a photo, I had to wait at least 20 seconds.
    Support advised me to completely uninstall ON1 and reinstall it again because it could be a corrupt database problem.
    After reinstalling ON1, everything seems to work much better.

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  • Brian Lawson Community moderator

    Put it on a dedicated I/O channel, not attached to a hub so it isn't sharing any I/O with other devices and put it on the fastest connection you can. Your system has Thunderbolt 2 so if you can put it in an enclosure with that interface you'll see the best results. Good luck.

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  • Bill Posner

    Thanks, Brian, I have my 2 additional monitors on the Thunderbolts.  Appreciate the advice

     

     

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  • Bill Posner

    Hi Luca, I've reinstalled it something like 8 times using their suggested script.  lol so appreciate the feedback.

     

     

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  • Brian Lawson Community moderator

    Try daisy chaining it with one of the monitors if possible. You just don't want it sharing I/O with other disk drives the OS or program may trying to use at the same time.

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  • Bill Posner

    Hi Brian

    So I found the portable SSD that I use when traveling, changed the preferences to go to that drive as a scratch. Restarted ON1 and there is no real performance change.  Although I didn't time it like I did the last one, I took a copy of the same files, brought them up in PS and changed the background, worked on the details, saved it and printed it before ON1 finished (it hasn't yet) exported the file.  So Even with a shard I/O there should have been some change, but so far none.  It's just a badly written piece of code that is getting stuck in a situation, which was probably hard to test for. As I said, I finished the operation in PS in a few minutes and ON1 continues to struggle.  Again thanks for trying to help.

     

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  • Brian Lawson Community moderator

    Have you sent a copy of the file and its sidecars to support to see what they have to say about the export time? I'd be glad to give it a try on my system if you like. If there is something about that particular file and its edits that is causing the system to be so slow I'm sure they would like to see it so the program can be improved.

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  • Bill Posner

    Hi Brian, 

    Yes, I sent sidecars, and original file, result file a  full 35 min. screen video, with occasional shots of the activity monitor to support.  Stevie whose been working with me has been very patient but no solutions, that's why I asked, multiple times to bring my machine to Portland and let the developers beat on it.  I live about 2 hours away, but no they won't I even asked for a screen sharing session, no go there either. So they either know what the issue is and don't want to admit or they have no idea and don't want to admit lol.  I ran software development and tech support divisions for years, so this isn't anything I'm not familiar.  I'd even run some debug code of theirs,  just so we can end this circle. Thanks again.

     

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  • Brian Lawson Community moderator

    That sucks Bill. I've run development and support departments myself, I know how you feel.

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  • Bill Posner

    Brian, maybe I'm just getting too old for technology lol. My suspicion, as I've seen it happen before,  a tech company will hand the reins over to some "marketing genius" to plan the path of the company... leaving the rest of the company in a "sell the prototype" marketing smoke and mirrors state. 

     

     

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