Still does not work sice 2019 upgrade
Upgraded to 2019, and then .5. Still not working at all, different machines, different OS, any time I edit a photo it becomes mostly white. Really sick, unusable.
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Hello I have the same problem and clean my windows and after 3 times it's still not working.
regard jaap
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What camera are you using? There is a known issue with some NEF files that makes them look white. The engineers are aware of it and are working on a fix.
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I Use Canon full frame camera's
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But I think that's not the problem with the older version I had no problems at all.
regard Jaap
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Can you show us an example of what you are getting? I use a few Canon cameras and have no problems like you are describing.
Have you contacted tech support about this?
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It's a data problem not a canon problem., The new update on1 effects 2019 will stop when I want to do anything. with this program. I am sorry but I had never problems with on1. I have look back for the older version but thats overwritten by the new version.
regard jaap
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Just curious, if you turned off GPU rendering, does issue still occur? I do not have this issue nor followed along with any of the threads regarding similar issues. Just wondering however if it is an issue with the processing of the file or issue with the machine and GPU/drivers. Does editing only specific types of photos cause this or all photos?
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I am working with a Dell xps a machine special for working with photo's, with a new video card. I used it with photoshop CC an on1 2018 and the old version of the effects 2019. When i download the new version the old version is gone. It. All formats jpg, raw tiff don't work with the new version. on1 2018 and the on1 10 working correct.
regard jaap
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Jaap, if you're saying that no jpg, raw or tiff work then you have serious problems and should contact support. This is not a problem with On1, but some conflict on your PC.
If you want to try re-installing 2018, you can get that from your On1 account, but that's not going to fix the problem.
You can use the button at the bottom of this page to open a support request. They will also need the info specified in this article.
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I have no pc problem. The problem is the update from On1 effects 2019, that update have made my older version from on1 effects 2019 what I got from you is not not working anymore after the update. because it overwrite the program and then it's not working no longer.
regard Jaap
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You did not get anything from me, I am not tech support and don't work at On1. Do as I said and open a support request.
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Yes, I guess that is a problem with the .nef file generated by my Nikon D700. It works properly with .orf files. The real problem is that 2018 was unusable for month for other reasons, then presets menus didn't work properly on my OS, then, once solved theese two problems 2019 came out and was unusable again with my .nef files. Well, I apreciate a lot the presets, the tutorials, and I vas a +plus member, but they are quite useless if I have to wait months before the software works properly. And the time spent to open a support request, well, is a lot of time I could spend pproducing my photo
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I have also been having problems with the 2019.5 update. My Photo RAW has been useless! I have reverted back to 2019.2 but that even seems to be having issues! I really hope ON1 can repair these issues soon. I will be forced to use something else. I really like using ON1 and I would hate to learn a new program all over again,GRRRRRRRRRRRR!!!!!!
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Roy, make sure you document the issue and open a support request. Include the info requested in this article.
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