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Support Question marked SOLVED before seen




  • Rick Sammartino Community moderator

    It depends on what you reported. If it's something they already know about and will already be addressed in an upcoming update, they yes, solved makes sense.

    If this isn't the case, then you should have a reference number to reply with to say it's not actually solved.

  • Kahlie Support manager

    Hi Douglas, it looks like you received an automatic response to your latest ticket with troubleshooting instructions. If you reply to the ticket, it will reopen your request.

  • Douglas Welch

    Thanks Rick & Kahlie for responses. I was not aware of how system worked but now will respond because I actually asked for specific info/guidance that would be specific to my system and that would not be covered by auto responses. 


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