Hideous green highlights randomly appearing on photos
Hello,
I am seriously annoyed at Photo Raw right now, as I discovered that sometimes, randomly and for no obvious reason, on1 would create horrible green highlights on my photos on "browse" but (as I discovered way too late) these highlights would go away in Edit mode.
I thought this was a bug with my camera and I ended up discarding half an entire photoshoot, but, no it was just the software being unreliable as hell.
Here's a part of one photo in "Browse"
And here's the same part in "Edit"
What kind of crap is going on ?
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This should be reported to tech support. Be sure to include the info as described at https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide.
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I’ve seen this as well. It happens when there are thin dark lines close together. Good luck with tech support.
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Support may not have an answer for fixing the problem but if they are not made aware of its existence then they cannot pass it along to the engineers for fixing. The more people that report a problem the more likely it is to get the attention needed to get it fixed.
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In my experience tech support only see what they want to see. They have been extremely disappointing in this respect.
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I'm sorry that has been your experience, it's the exact opposite of mine.
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Ru, In the lower Right corner of the Browse panel do you have "Raw Preview" set to "Fast" or "Accurate" ? Does the behavior change if you change the "Raw Preview" setting?0 -
Hey
Thanks guys for the support, happy but disappointed that I'm not the only one seeing this.
David, I had it set to "Accurate".
Changing it to "Fast" first crashed On1 🤦♂️ and it did nothing on the second try, the green horrors are still there.0 -
Did it actually crash the program when you switched between Accurate and Fast? I've seen it hang the program a couple of times but it has never caused it to crash.
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Yes it did, it froze for a while the second time before changing the setting.
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Report it the next time it happens and be sure to include the ON1.log file per https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide and I'll do the same.
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Hey Brian,
You mean the next time it crashes ? I've already reported the green highlights, and included the log file, system specs, etc.
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Yes, I meant the crash. Copy the Apple crash log and paste it in the support request too so the engineers can see where it crashed.
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I don't mind it crashing sometimes, but freezing or hanging seems to be the default behaviour, and that worries me a lot more.
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Send the logs after a force quit too. I agree, there's something wrong there but I haven't been able to ID any specific causes.
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I’ve seen these green highlights in browse as well. Changing the preview mode from fast to accurate doesn’t change the behaviour for me either. Out of interest, what graphic card are you using?
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Another one!
@jamie I'm using a 2015 Macbook Pro with an AMD Radeon R9 M370X 2 GB & Intel Iris Pro 1536 MB0 -
@Ru - I'm using an Nvidia graphics card, so this suggests that its not a graphics card driver issue. I have to zoom in to the picture at 100% in browse, which seems to force it to rebuild the cached image, which then corrects the display. However I have to do that for each picture!
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Sorry to report that the "green highlights" bug is still present in 2020. In my case it occurs on Panasonic raw (.rw2) images and appears and disappears randomly in the viewer, grid, and film strips.
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To help get this fixed, please report this to On1. Attach screenshots of the problem and a description of the settings that cause it. On1 may request to see the original photo and it's sidecar to try it for themselves.
https://on1help.zendesk.com/hc/en-us/requests/new
Also include the info requested here...
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