Plus tutorial on using Wacom tablet.
A friend of mine uses a Wacom tablet with On1 RAW.
There is a tutorial on setting up the Wacom as an On1 Plus video, but it is only available to Plus members like myself.
My friend is not a Plus member so cannot view the video tutorial.
My question is, if this is a matter of basic operation of the software, why is it not available to all users?
To limit the instruction on how to set up the tablet seems unnecessarily restrictive.
If someone has purchased the software then they should receive full instruction on how to set up and use it without having to spend even more money.
A quick YouTube search for "wacom tablet with on1" turned up several videos on setting up the tablet for use with the program. All free. :)0
Any links? as I can't find any that relate to 2019 and wacom tablets.0
Hudson Henry has one for Plus members at https://www.on1.com/videos/wacom-pen-tablets-photo-raw/
About the only difference I can think of between 2019 and earlier versions is the addition of the Performance slider in Preferences > System to control the balance between a sharper view with slower performance vs better response with blurring of the image while brushing. All the info on how to set it up and make use of it will be transferable.0
Not a plus member (frankly, the price doesn't reflect the value it offers, which is very little) and as Brian points out, this should be a basic part of ON1.
Photo editing set up instructions for a tablet is a PLUS feature? Seriously?0
What kind of setup instructions are you looking for? I just plugged in my Wacom tablet and it worked. There wasn't any kind of setup needed. I am working on a Mac and I understand that there are issues for Windows users that prevent the use of its pressure sensitivity controls when Windows Ink is enabled but there is plenty of documentation here in the forums and in the ON1 Knowledge base and release notices about that.0
Windows 10, PR 2019.6
Normally, the wacom is simply plug and play with the right drivers installed and this is the case for Affinity and PhotoLab 2. Not with ON1 however. As you note, there is an issue with pressure sensitivity which makes it fairly useless as far as I am concerned.
I have looked through the forums at the various advice and have been in touch with ON1 directly. They are aware that there is an issue (it has been going on for quite a while now and affects many different wacom tablets).
I was under the impression that your post was saying that there are some settings I may have missed, but that they are in the Plus area of ON1 and I am not a member.
The upshot seems to be "If your wacom doesn't work, tough. We are aware of the issue". I have an email from ON1 saying the issue SHOULD be sorted for 202 (but not WILL be I notice).
If you have any information regarding workarounds I would be grateful, but I get the impression now you are talking about generic set up?0
The company cannot say it "has" been fixed because it is impossible for them to test with all the different variations of Windows systems their users are running – different OS versions, driver versions, tablet versions, etc. The best they can do is report that they have been able to fix it in their in-house testing but who knows what will happen in the wild.
I understand your frustration, I'd be just as upset if I were having those problems too, especially the loss of pressure sensitivity. Sorry for the mistaken impression about other settings information being available for Plus members. Hang in there until the 2020 beta is released next month and give it a try. Let us known if the problems have truly been fixed.0
Oh I realise the many variations that Windows become once users get their hands on them. I have taught IT hardware etc for 16 years and know how easy it is for people to automatically assume how quick things should be to repair etc
ON1 refunded my 2018.2 after it had serious slowdown issues when they really didn't have to. I returned and bought 2019.2 as they had sorted that out, so I don;t mind patience when a company does make efforts to keep customers happy.
Just frustrated as something as integral (for many users) as tablets has been on a such a slow burner. It isn't even a cheap Chinese copy tablet, but a top of the range Intuos display tablet, so I am very frustrated! lol
I will probably trial the full release rather than the beta. I prefer to avoid beta software on my main working machine.0
Stephen, I know it is probably not your preference but have you tried setting up the keys on your Wacom to adjust brush size and opacity? I have a Wacom Intuos Pen and Touch and I have the Express Keys on the tablet setup to control brush size & opacity. I know your preferences are probably different than mine but I really hate trying to control the size and opacity withe pressure so the Express key method works best for me anyway.Simply use my free hand to press the desired key while brushing.
Thanks David, but I much prefer the more natural feel (to me anyway) of using pressure, just as I would with a real brush.0
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