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  • Carlos Fuentes López

    I have the same problem with my pc on windows 10. It is a very powerful computer where LR goes very smoothly but ON1 hangs up, the program closes and the work is tedious and very slow.

  • Brian Lawson Community moderator

    Make sure you have configured your system so ON1 can make full use of your video card. Download the latest drivers from the card manufacturer's site and configure them according to this article: 

    Moving the program's scratch space to a dedicated SSD will also speed up the program's performance.

  • Carlos Fuentes López

    The text is translated by Google, I apologize if there is anything wrong.

    Hi, thank you very much for your attention.

    I have made the changes that I suggested, there was a subsequent update of my graphics card (Intel UHD 620) Published by the manufacturer of my ASUS Zen Book laptop which I have proceeded to install ..
    There is another more recent update on the Microsoft website, but it is not verified by the motherboard manufacturer and cannot be installed, nor do I want to force the computer if possible because I do not want to break it.
    I have reinstalled the ON1 software again but unfortunately the same problems persist in your software. (It wasn't a surprise, I already expected it)
    I feel it's bad news, I really like ON1

    Adobe Lightroom runs on my machine, games, video editors, movies, etc ... without any performance problems.
    I also installed a trial version of Luminar3 that also gave me no performance problems on my computer.
    (Which is in several languages ​​in addition to mine, Spanish, much appreciated, and the trial expired)
    I have decidedly reached the most logical, normal conclusion.
    The problem is in your software and not in my machine, or in the configuration or on the graphics card or virtual memory or the processor.

    I explain why I think this ...
    Since the last software update, when I use the automatic Tone & Color settings in development it takes an average of One and a half minutes to apply it! (1m, 25 s almost always) timed with my watch. (this problem is new now)
    Incredible to apply only a few simple parameters of lights, shadows and contrast. (Another fault is that these never work properly and a large gap in these parameters is usual. But it was not automatic? Well, No)
    While this is happening, that the hourglass is working and ON1 is locked at this time, (1.30 minutes put your timer) I look at the task manager and Ho surprise !.
    The use of the processor is 10%, the Ram memory 60% the GPU engine is at 0.4%.
    Conclusion. Simple? (sometimes it is the most appropriate):

    -Your program does not properly use any of these elements in the development and edition of images- (But if in the catalog of libraries and conversion of images! Oh, my God)

    And I waiting the minute and a half for the program to apply lights and shadows to the image. I'm going to have a tea or coffee and I'll come back ..

    Ok, if I have 50 images to edit, you can calculate only three simple parameters. I'm not in a hurry either but the days are short to be doing this.

    This is why I know that the machine is not locked and I can if I want to use other software without affecting its performance.
    If it were the machine, it could not open other programs or it would be very slow. It is a problem of ON1.
    If you have improved something in the unexpected closures, and in the editing of layers, the intelligent layers, the size of the font ... although with more than two or three layers the program stops responding properly and the editing becomes almost impossible.

    Have you thought that maybe you could find yourself in handling the RAW format of Canon or other cameras? It is a possibility perhaps.

    I think the program is very good, in that it is very intuitive, easy to learn even if I do not understand your English language, I find it great and I would not like to discard it but I see that in the end I will have to change if the problems are not solved.

    Thank you very much, I hope that my experience with the program and my arguments can help you improve it.
    A hug friend.

    My data:
    Canon EOS M6 and EOSM and Powershot G7x MarkII camera
    My laptop and an ASUS zen Book
    Operating System Windows 10 home 64 Bites

    Technical specifications of graphic hardware and others:

    Intel (R) UHD Graphics 620
    Report date: Saturday, August 24, 2019
    Report time [hh: mm: ss]: 17:38:19
    Driver Version:
    Operating system: Windows * 10 Home (10.0.18362)
    Physical memory: 8052 MB
    Supplier ID: 8086
    Device ID: 5917
    Device Review: 07
    GOP (Graphics Output Protocol) version: 9.0.1066
    Current resolution: 1920 x 1080

    Processor: Intel (R) Core (TM) i7-8550U CPU @ 1.80GHz
    Processor Speed: 1992 MHz
    Processor graphics in use: Intel (R) UHD Graphics 620
    Shader Version: 5.1
    OpenGL version *: 4.5
    OpenCL version *: 2.1
    Vulkan version *: 1.0.66

    * Microsoft DirectX * *
    Running version: 12.0
    Hardware compatible version: 12.0

    * Devices connected to the graphics accelerator *

    Active screens: 1

    * Integrated screen *

    Screen Type: Digital
    DDC2 Protocol: Compatible
    Gamma: 2.2
    Connector Type: Integrated DisplayPort
    Device Type: Integrated Screen

    Image size
    Horizontal size: 12.2 inches
    Vertical size: 6.69 inches

    Compatible modes
    1920 x 1080 (60p Hz)
    1920 x 1080 (40p Hz)

  • Jeffrey Kogler

    I have the same issue and have followed the steps advised above.  How does one move the program's "scratch space"?


  • Brian Lawson Community moderator

    Add a small SSD to your system with its own connection, don't plug it into a hub or daisy chain it with another drive. You want it to have its own I/O channel. You'll want to dedicate this drive for scratch space & browser preview cache. I added a 120GB SSD with a USB3 connection to the laptop and called it "Scratch".

    Go to Preferences > System. You'll see buttons to Move the Scratch Folder LocationBrowse Cache.

    Once you've made the changes, Quit the program and relaunch it. After that you can delete the original Scratch & PerfectBrowseCache folders from your internal drive and reclaim that space.

  • Jeffrey Kogler

    Thank you Brian for your suggestion and I'm sorry I didn't respond sooner.

    I'm about to purchase an SSD as you suggest.  If it doesn't work I'll still be able to use it for my backup photo storage.

    Cheers, Jeff


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