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Customer non satisfaction

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10 comments

  • Stephen Drew

    While I agree that buying the same software over and over is a pain, especially if you bought a copy recently this is a situation that is true right across computing and IT and includes hardware. Buy a phone and 3 months later they produce a new one with more features. Is that fair on you? Will you make the same demand on them?

    As for translations - they take time and money. Companies will invest time and money if they think they will get a return on their investment. Is it unfair that they do not do certain languages and yet do others? Possibly. Hwever they made a commercial decision just like every other commercial company.

     

    Adobe's model is if you don't pay, you don't play.

    ON1 says you can use the single version as long as your hardware and OS can support it for a one time payment.

    Upgrades are optional. If there is nothing you fancy, don't upgrade. Previously, many Adobe users would skip a version or two until they thought that new features were worthwhile. I went from Photoshop 7 to CS 4 as nothing in between was needed. If ON1 have nothing I fancy in 2020 I won't bother with that either.

    In both cases, new stuff requires paying developers etc to create it and that will never be free for a commercial company.

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  • Stephen Drew

    The following information i available on the webpage about the forthcoming release:

    ..................................................

    I recently purchased ON1 Photo RAW 2019. What does this new version mean for me?

    If you purchased Photo RAW 2019 very recently, you may be eligible for a free upgrade to 2020. Or, a pro-rated upgrade discount may be available to you depending on your purchase date of version 2019. These will be sent automatically to your email address that is registered to version 2019. If you believe your product registration info is not current and you aren't receiving ON1 emails such as Loyalty Rewards each month for RAW 2019 owners, you can contact us with your current email address and your Photo RAW 2019 purchase date to ensure you are notified about upgrade discounts. If you are already receiving ON1 owner emails such as Loyalty Rewards, you don't have to do anything. Just watch your inbox for your upgrade discount as we get closer to the Fall release of Photo RAW 2020.

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  • Brian Lawson Community moderator

    To add to what Stephen said, although the company hasn't specifically announced a subscription plan the 2020 announcement implies that one may be available. From the same page Stephen referenced:

    "We will continue giving you choices in organization, storage, editing, creative style, and how you purchase ON1 products. We will never force you into a subscription model."

    Notice the use of the word "force", it implies a choice.

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  • Paul Meachen

    Giorgio,

    Apart from Topaz, what software company can you name that doesn't charge you for upgrades to new versions?  They all do, as did Adobe before they moved to the subscription system.

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  • Peter Pfeiffer

    Giorgio,

    There's absolutely no reason that you have to abandon On1.

    1. There's a really good chance that you will be offered a preferential price or free upgrade
    2. Upgrades are 100% optional - your existing owned On1 software will continue to work in the future

     

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  • John Inglis

    Iv'e literally just bought the ON1 Photo RAW 2019 last week, I agree it's very frustrating, and disheartening. I hope I get the upgrade in Oct, as do many others :/  

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  • Jan Willem

    Bought my 2016.6 three weeks ago. Expect a free update to 2020. They will do that (I guess and hope)...

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  • Jan Willem

    Read that 2020 version includes a Dutch language localization which is a very welcome feature for me and other Dutchies ;-)

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  • Brian Lawson Community moderator

    From the FAQ page:

    "I recently purchased ON1 Photo RAW 2019. What does this new version mean for me?
    If you purchased Photo RAW 2019 very recently, you may be eligible for a free upgrade to 2020. Or, a pro-rated upgrade discount may be available to you depending on your purchase date of version 2019. These will be sent automatically to your email address that is registered to version 2019. If you believe your product registration info is not current and you aren't receiving ON1 emails such as Loyalty Rewards each month for RAW 2019 owners, you can contact us with your current email address and your Photo RAW 2019 purchase date to ensure you are notified about upgrade discounts. If you are already receiving ON1 owner emails such as Loyalty Rewards, you don't have to do anything. Just watch your inbox for your upgrade discount as we get closer to the Fall release of Photo RAW 2020."

    That is all the company has said so far, they have not said how far back "very recently" goes. I'm sure more information will be available as we get closer to the release date.

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  • Ralph Louzon

    Yes, buying ON1 2020 is not mandatory and you can stick with 2019.6

    But...
    ON1 2019.x is unusable for a so call serious pro software: too many bugs, freezes and inconsistency (and a rather poor RAW engine). I spent a lot of time, months, working on hundred of pics with ON1 this year and have had numerous problems. And I had to give up.
    So ON1 2020 is, at the best, a fixed version of the 2019 program. As such, it should be free...
    This is in my opinion the main issue with this update announcement.

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