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21 comments

  • Rick Sammartino Community moderator

    Not sure what you mean by 'imported'. Did you open it from Browse or as a plugin from a different program?

    Is this a greyscale image (for example from a scanner)? if so, it's not supported in Photo raw.

    Usually, this symbol means the photo is either not supported or not found. If you're using On1 as a standalone, you could get it temporarily until the image is rendered.

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  • Heinz Bruederlin

    I wanted to test the File->Import... Dialog.

    It is a "normal" JPG picture.

    Everything is visible in "Browse" mode.

    But when switching to "Edit" mode the real picture lasts only a few seconds and then gets replaced by the icon 

    shown in my previous post.

     

     

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  • Rick Sammartino Community moderator

    Import doesn't change the photo in any way. You can use On1s browser to access it directly. Do other photos work or is it just that one not opening? If you want to make that file accessible here, we can try opening it on our system to see if it works.

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  • Heinz Bruederlin

    Hi Rick,

     

    the problem exists with any JPG file.

    I can copy any JPG file into a "cataloged folder" and it has the same behaviour.

    In Help->Show ON1 Log appear the following error messages:

    019-08-28 19:06:07 Sandbox - Launch Error Error Number = 256
    2019-08-28 19:06:07 Sandbox - ONSandboxMgr::launchSandbox
    2019-08-28 19:06:07 Sandbox - Launch Path - file:///Applications/ON1%20Photo%20RAW%202019/ON1%20Photo%20RAW%202019.app/Contents/PlugIns/ON1Sandbox.app/
    2019-08-28 19:06:09 Sandbox - Launch Error Error Number = 256
    2019-08-28 19:06:10 ON1 - Event (256) on line 159 of ONSandboxMgr.cpp
    2019-08-28 19:06:10 ON1 - Event (256) on line 489 of ONQtPhotoBuilder.cpp
    2019-08-28 19:06:10 ON1 - Event (256) on line 556 of ONQtPhotoBuilder.cpp
    2019-08-28 19:06:10 ON1 - Event (256) on line 380 of PLPhotoBuilder.cpp
    2019-08-28 19:06:10 ON1 - ********************** Opened file P1030194.JPG with Default error: 256
    2019-08-28 19:06:10 ON1 - Event (256) on line 270 of ONCoreStackDocBuilder.cpp
    2019-08-28 19:06:10 ON1 - Event (256) on line 161 of PCDocLoadJob.cpp

    Does this information help ?

     

     

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  • Brian Lawson Community moderator

    That is a security error from the Mac OS. Check the System Preferences > Security & Privacy > Privacy pane to see that ON1 Photo RAW 2019 has been added to Full Disk Access and that it can control the Finder in Automation. If you do not see the ON1 program name in them just drag the program's icon to the each section in the pane to add it. If it is already there you'll need to contact tech support with the Submit a request button below. Be sure to include the information requested here: https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide 

    There is more info on Mojave security and ON1's needs at https://on1help.zendesk.com/hc/en-us/articles/360018935651-Mac-OS-Mojave-10-14-Security-and-Privacy-Updates 

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  • Heinz Bruederlin

    Hi Brian,

    I just checked theses settings, removed all "Cataloged Folders" and will try again.

    Why is "Full Disk Access" needed. None of my other applications needs this.

    Is enabling this not a security problem ?

     

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  • Brian Lawson Community moderator

    It is needed because the program's browser allows you to navigate your full drive(s) hierarchy and it allows you to edit your photos wherever they are located. That means the program needs to have permissions to do things through the Finder including read/write permissions.

    Yes, it can be a security issue which is exactly why you must specifically give this permission to those programs you trust. ON1 is a program you can trust, it isn't going to do anything malicious to your system's files. Those permissions should have been given during the installation process and normally you wouldn't even know about it. I just wanted to double-check that they are in fact enabled.

    Lots of other applications need this. If you take a look at the Security & Permissions pane you'll see just how many of them there are. My system show 30 different programs with Full Disk Access including all of my photo editing programs. :)

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  • Antoine Hawara

    I sometimes get this Icon when moving an image from Browse to Edit, but I will also get a message that this file is corrupt and will be ignored. But the file itself is not corrupted, I can open it with Affinity, for instance, I think the problem is with the created ON1 file. Windows 10. 

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  • Brian Lawson Community moderator

    The images that display that icon when you try to edit them, are they in RGB colorspace? Photo RAW does not work with anything but RGB images.

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  • Heinz Bruederlin

    Hi Brian,

     

    my pictures are normal jpg. Meanwhile the picture display normal in browse and are editable in edit mode.

    I removed all cataloged folders and copied the pictures again. It seems there was some corrupt data in the ON1 database (?).

     

    Regards Heinz

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  • Brian Lawson Community moderator

    Hi Heinz,

    My question above was meant for Antoine, sorry. :)

    It sounds like you got things working, that's good to hear.

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  • Antoine Hawara

    I really can tell you about the colorspace, but what I can tell you is that I did not have any problem with that file and I did open and edit it in the past. If my memory serves me well, I once changed the file name and this trick resolved the corruption!! Next time it happens I will make sure to check the colorspace. 

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  • Brian Lawson Community moderator

    It does sound like the .on1 sidecar file has become corrupt. You can test that by temporarily moving the .on1 file somewhere else like your desktop. If the ON1 program can then edit the image again the .on file is the problem.

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  • Antoine Hawara

    I am sure Brian that the sidecar file was somehow corrupted, for the simple reason I could open the NEF file in Affinity or Lightroom 6. Thanks for your input.

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  • Paul Meachen

    Another thing to check if you think the file is OK is the corrupt file log.  ON1 keeps this as a text file - on Windows it's stored in:

    C:\Users\User\AppData\Roaming\ON1 (where user is whatever you call yourself on your machine).

    If you find it there just delete it (and anything else that's in there!).  This also fits in with the fact that changing the filename once fixed it for you - ON1 will refuse to browse any folder that contains a file in its corrupt list (or at least it did when I first discovered it in the days of ON1 10!).

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  • Brian Lawson Community moderator

    On a Mac the corrupt log file log is at (your Home directory)/Library/Application Support/ON1/CorruptFiles.log

     

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  • Antoine Hawara

    Thanks, Paul for the tip. I did find 6 corrupted files listed in the log which I deleted, and resolved the issue. By the way, ON1 allows browsing the folder even if it contains a file in its corrupt list. Cheers.

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  • Paul Meachen

    Antoine,

    You're welcome.

    "ON1 allows browsing the folder even if it contains a file in its corrupt list."

    That's an improvement then - thanks for the update.

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  • Michael Hinch

    I am having the same problem. Trouble is half of my greyscale images import ok and are visible in the database. The rest will not show up. They are all in the 20% dot gain profile. For a proper cataloguing system ON1 needs to be able to handle greyscale images just like Lightroom.

    I want my greyscale images to be pure greyscale and not rgb.

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  • Rick Sammartino Community moderator

    Michael, not sure if you're aware that On1 doesn't support greyscale. If you see anything at all in the browser I'd be surprised, but you won't be able to edit them.

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  • Michael Hinch

    Thanks Rick. I knew the earlier versions did not support greyscale but I hoped the new version would. Unfortunately I thought some of my greyscale images had successfully loaded but not so. Some did have thumbnails which I thought meant they had loaded ok but not so.

    I would really love ON1 to provide greyscale support . I want to move away from Adobe subscription software but I have over 15,000 greyscale images. the thought of having to convert them to rgb just for archiving is too much.

    I love the program but it needs to match Lightroom in the greyscale department.

    Thanks again for your reply.

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