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Freezing refine brush after a while (perfect eraser, sorry)

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41 comments

  • Brian Lawson Community moderator

    Mike, what are you going to do with the SSD? Do you want it for scratch space? Yes, even with USB 2.0 it will help.

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  • Brian Lawson Community moderator

    Subias, here is the link for what I've done. https://www.dropbox.com/s/3s1j5z5jf6ec4kb/Madavaram%20Franciscain001%20Brian%E2%80%99s%20edits.zip?dl=0

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  • Subias Gilles

    Thanks to all of you.

    I don't need the retouched photo, because I work on it but slowly so ON1 don't freeze.

    I'll try using retouch brush; since I posted I found some previous posts here about some similar problems.

    One more thing: sometimes when I begin perfect erase, erasing is quite immediate, no info pop-up, other times appears first pop-up "loading" then a second "erasing object". Same photo, same size of eraser pointer... Very strange.

    Hope 2020 release will stop this issue (memory use or other cause).

    Chears !

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  • Rick Sammartino Community moderator

    I always see 'loading' before the erase happens. I assume it's just because my old PC is slow.

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  • Subias Gilles

    At this moment, I'm very desappointed with ON1. Since my last post I continue some erasing in another photo, after 5 or 6 erase, all my computer was down, finder out, I had to shut down (unplug) the iMac. No other app was open (browser, mail, nothing but ON1)...

    Whatever your suggestions (Brian, Rick and others, SSD, memory survey etc) I can't go on further with ON1 at this time, I have still about 300 photos to retouch/develop and I don't want to spend 80% of the time I work with to be wasted. I tested Erasing dots with Apple Photos, it's quickly done and no bug; I bought also Luminar some monthes ago but as it miss some features I want (gps, complete metadatas, efficient keywords) I stopped using it > trash, I though ON1 was the best, clearly it is not mature.

    Hope the developpers will improve all the issues (not only the ones I get) in next version prior to add presets or AI gadgets for newbees.

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  • Brian Lawson Community moderator

    Have you run any memory diagnostics to see if you may have some bad ram? It is possible that under normal use you don't get to the bad part of memory (assuming there is any of course) but when ON1 starts pushing your ram usage to the limits then you get into it and the system hangs or crashes. I recommend the free utility memtest. http://www.memtest.org 

    Another thing I would do if you can open your iMac is pull the ram dimms and reseat them. Use canned air to blow out the dust while it is open.

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  • Michael Burke

    Brian. I still get a little bit of herky jerky on masking and when I use the retouch tools and refine mask tools. I have an older 1-7, 16g ram, GT710 graphics card. I work on 20 meg files from Nikon D7100 in raw. I can use 2019.6 but it could work a little smoother. I have set up my graphics card with latest driver and in W10. I thought  by using a 500 gb T5 ssd (for about $80) and put my editing cache and browse cache on it, it might make a difference. My problem is I have USB 2.0 ports and don't really want to get new ports. My machine is fairly old (10-12 years) and I suppose I'll need a new one along the way but I thought if I could improve the performance for $80 I'd do it. I can always use the drive on any new machine I would get. Thanks for any input.

    Mike

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  • Subias Gilles

    @Brian: I can't use/open memtest in my Mac, but my system diagnostic shows all my DDR3 4x8Go are ok, and this is not a solution because all my other apps works fine, and I'll certainly don't open my iMac for run ON1 properly.

    I just sent a mail to tech support (Cody Armstrong).

    Waiting for replies from him.

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  • Brian Lawson Community moderator

    Hi Michael,

    I'm not sure how much the cache comes into play when masking. While I was working on Subias' photo this morning I never once saw any I/O activity on the scratch drive while masking. The GT710 has 1GB of DDR3 memory. I suspect that limitation has more to do with the performance issues you are experiencing. A newer video card with faster ram and more of it would probably improve things. My MacBook Pro has a Radeon Pro 555 which uses GDDR5 ram and it hold 2GB and I rarely see any stuttering anymore. There could be differences between the Mac and Windows versions that come into play. We know there are Wacom driver differences as the Macs do not have the problem using pressure sensitivity that Windows users have. It could be related to that somehow.

    Of course this is all just speculation, informed speculation, but still just a guess. :)

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  • Michael Burke

    Thanks a lot. I'll look into graphics cards with about 4gb ram. Or patiently wait till I need a new computer.

    Mike

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  • Brian Lawson Community moderator

    Subias, I gave you a bad link, sorry. That one hasn't been updated in many years and is Windows only. Try this one, it has a free Mac version. https://www.memtest86.com/download.htm 

    The fact that other programs are working does not tell you anything about the condition of your RAM unless one of those other programs is filling your system's memory to the limit in the same way that ON1 is doing. If there is a problem with the RAM and it is in a portion of memory that doesn't normally come into play it wouldn't get hit by those other programs and the problem would not show up. This is why there are memory test programs. MemTest86 is supposed to be one of the best for checking memory.

    Note to use MemTest86 you'll have to create bootable flash drive with it so as little memory as possible is being used by the OS. Memory in use by other programs cannot be tested by it. You wouldn't want a program that can access memory used by other program's anyhow, that would be a huge security hole.

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