About 1 ½ weeks ago our old video card gave up in our Dell XPS8700 desktop computer. We purchased an ASUS GeForce GTX 1650 4GB Phoenix Fan Overclocked Edition HDMI DP DVI Graphics Card to replace it. Since then, when I am using RAW 2019.6, or the 2020 Beta version,the entire computer will often shut down suddenly and restart. It might happen after I've been working with the program for a couple of hours or just a few minutes. I can't identify any specific action I was taking at the time.
My attempts to fix the problem included: updating video card drivers,updating Dell drivers and BIOS, reinstalling the program, and using the Nvidia control panel to assign On1 to the new card (even though its the only video card installed).
Out of curiosity, I also reinstalled On1 2018, and used it for a couple of hours without a problem, which may or may not be pertinent.
Browsing, email, documents, etc are all running great and faster than before.
Any ideas for a fix...????? thanks for any help
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