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2020 BETA 2 Won't open (Solved)

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38 comments

  • Brian Lawson Community moderator

    You need to report this to support. I'm not running Catalina yet so I cannot test this myself.

    You could try completely uninstalling the 2020 beta by running the Remove ON1 Photo RAW 2020 script inside the program's Documentation folder. After that go to ~/Library/Application Support/ and delete the ON1 folder. If you want to be thorough go to Preferences and remove all files whose names begin com.ononesoftware. Now reinstall the program and give it another try.

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  • Bill Posner

    thank you I will try that and report results,  Brian

     

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  • Bill Posner

    No change, it first "ingests presets"  then it gets to the progress/searching box and just sits there. I have a ticket open with ON1 and I'll see if I can get some help. Thanks.

     

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  • Brian Lawson Community moderator

    Are you using Catalogs? It could be searching for the folders to be cataloged. Does the app have Full Disk Access in System Preferences > Security & Privacy > Privacy?

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  • Bill Posner

    Hi Brian

    Yes to security settings, I've been using (or trying to use) this program since it's v.8 lol.  So I know to check some things, but you wouldn't know so I appreciate your suggestions. 

    I don't use the cataloging yet, I changed the startup folder to one that has 1 image in it. still just searches and searches

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  • Brian Lawson Community moderator

    I'm out of ideas now, time for support to take over. :)

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  • Bill Posner

    Thanks, Brian.  I wish the beta included a debug mode or a "safe" mode where just the core app runs.  Anyway will keep plugging along. I was very excited when I started using beta 1 and all the issues I had with layers seemed to have been addressed.  So now I really want to get back into this program!

     

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  • Bill Posner

    Well, it seems if I eject my main external 5tb drive, ON1 comes up just fine.  But when I try to open even the smallest folder, it goes into this searching routine again and won't finish. None of my other programs, LR, PS, TOPAZ, etc have any problems with this drive and displaying folder contents.  Interesting that ON1 just gets lost of something just reading files.

     

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  • Brian Lawson Community moderator

    I would compare the permissions on the 5TB drive with other drives that ON1 is not having any problems with.

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  • Bill Posner

    Thanks Brian, 

    I'm letting it catalog one folder and let it run the course.  I used Beta 1 with this drive with no problems, saved, updated, reedited etc and no problem.  At least I'm making some progress, maybe sideways, but I'm moving :)

     

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  • Bill Posner

    So good news/bad news.  Seems the external drive may be bad, it failed on its own diagnosis comprehensive tests.  Ordered a new drive 

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  • Brian Lawson Community moderator

    It sucks the drive is failing but I'm glad you found the cause of the problem.

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  • Bill Posner

    I don't know how professionals use this software.  Granted I'm using a beta version.  I bought a new external drive, moved all files over to the new drive. Drive is on USB port on MAC, no hub.  I have a scratch disk. The first thing I did was open ON1 and started cataloging my big raw folders I did this for a few days. These are large folders holding 1000s of files, both raw and finished images.  But even after they have been cataloged and show 100% done, I click on one of the cataloged folders and it takes a good 10 minutes for the folders lists to appear. 

    Compared with the same folders with

    LR - seconds

    Topaz Studio - 30 seconds

    MACOS - 5 seconds

    On1 is constantly beating my drive and the searching layer graphic is up ironically titled "Progress"  Even though these folders have been cataloged and it is supposed to bring "instant" views of the files.  And what is more frustrating you can't get rid of the "progress" window so there I am stuck once again with ON1 not working as stated

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  • Rick Sammartino Community moderator

    It doesn't take On1 10 minutes to open a folder. There is something else affecting it.

    If it were a Windows machine I would be looking at CPU, RAM and video drivers. I don't know what to look at on a mac, maybe Brian will have an idea tomorrow. 

    If it were me, I'd be doing some troubleshooting, for example, put a couple of photos on a local drive and see if access is faster from there.

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  • Bill Posner

    Thanks, Rick

    Oh, I've done troubleshooting, believe me, I've had a 40-year career in software.  It's something to do with the large number of files in a folder.   Small folders seem to cache well.   I've even moved this over to a windows 10 machine and it does the same thing.  The common denominator seems to be if the folder has more than 1000 files. But, using the same folders in other software apps that catalog, have no problem.   I'm going to continue to troubleshoot, with the assumption it's something on my end. 

    I'm going to start with removing all folders from this drive, reformat it, start adding folders one at a time then, catalog and test. I REALLY want to use this software lol.  So I'll keep plugging along. 

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  • Rick Sammartino Community moderator

    Ok, good to know. Is there any chance of breaking up those large folders? Like part 1, part 2, just to make them smaller?

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  • Bill Posner

    Well yes, Rick, but my question is why?  If this is supposed to be professional-grade software reading a folder is a pretty simple repetitive operation as well as indexing the folder. We've been doing database indexing for close to a century. Again I have other cataloging functions in other software and none of them have a problem with reading and caching  

    I just started the system went to open up one moderate-sized folder (1500 items) and it's in a searching mode for 5-6 minutes until it brings up the view.  While I watch the "Open files and port" in activity monitor it reading folders and files I cataloged days ago and have not touched so seems to be no reason to be reading these files. and the beating of the drive just keeps going. I see the little status circle on cataloged folders that were already cataloged and haven't been accessed, so why is it recataloging?

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  • Bill Posner

    All my folders are "cataloged"  Brought up a raw file, in Effects 2020.  Selected "+" to add a layer and the searching box comes up and has been there for 6 minutes, what the hell is it searching for???

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  • Bill Posner

    This can't be normal... This video shows accessing a catalog folder with 1504 files in it.  I shut the video down after about 2 minutes to keep the video file small, but it went on for about 6 minutes.

    https://www.bposner.com/Video/i-wcRhsnC/A

     

    Thanks

     

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  • Brian Lawson Community moderator

    I'm here finally. :) Unfortunately I do not have anything concrete to offer, sorry.

    Bill, have you changed the Browse Cache size? That seems to be a memory cache control, not the disk space control it appears to be. What happens if you set it up to the max of 10GB? The program may be recaching images that get removed when viewing other locations.

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  • Rick Sammartino Community moderator

    Bill, that video is exactly what you should be sending to On1. If you already have an open ticket and an email with the ticket number on it, send a reply and attach a link to the video.

    If you don't, obviously, create one asap.

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  • Jurgen Schraepen

    Bill, I have done the same test as you did but with a cataloged folder with over 5000 images.

    Opening the folder (which resides on an external USB3.0 SSD) takes only about 2-4 seconds depending on the rest of the computer load. 

    These are the settings I use.

    Scratch folder on 1 external SSD and brows cache on another.

     

     
     
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  • Bill Posner

     

    Hi, yes I sent to support added to a list of troubleshooting in one case. 

     

    This is my settings, below.   I can go in , let it search and open a cataloged folder, go to another, then go back to one that I was just in and it goes through this searching phase all over again, and I was JUST there!  

    It's obviously mostly on my side. well maybe 70% mine and 30% On1.  I spent yesterday do troubleshooting starting with a folder of 100 images then open on1, catalog and close then come back and test.  All goes well until I get about 900 images that it starts slowing down.  

    Thank you for all the suggestions. 

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  • Bill Posner

    ..and this is what the catalog does when I open ON1 even though I have made NO changes to these folders, it's redoing them,  it's like an index or two is out of sync.

     

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  • Rick Sammartino Community moderator

    Bill, this is normal. I've been complaining about catalogues for nearly 2 years now because of this. 2020 is the first version that 'may' have it under control... for me.

    All you can really do about catalogues is wait for them to finish. Since you're using Catalina, we don't know if there is something there that might be aggravating the situation, so if they never finish, make sure you let On1 know.

    Edited: Are all of those separate catalogues? I'm wondering if that might have an effect. For me, I have one main catalog with multiple folders under it, not multiple catalogs. So what I'm seeing here is a number of Catalog updates all trying to work at the same time.

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  • Bill Posner

    Yes thanks, Rick.  I would like to get a "debugger" version but so far no luck.  I'd like to see the ability to be able to suspend them or at the very least the Progress screen which it locks you out of being able to use the program.  When one is in the "editing zone" the music is going, you into the workflow then BAM you get stopped, the creativity seems to flatten as you just sit and wait, not only that but when you are estimating a custom job, you are now rushed because a part of the workflow is now halted.  

    I live 3 hours from their office and have offered many times to bring my hardware to their site and let Development, or TS bang on it and find out what's going on, but can't get any approval of that.

    I'll have to try the catalog change you suggested. But they are cataloged folders, not separate catalogs.  I just went into folders, right-clicked and selected "add to catalog" is that the wrong way?

     

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  • David Kick

    Bill,  Just a thought, perhaps you have some files that ON1 can't handle for one reason or another. I seem to remember that that has caused issues in the past.

    Have you checked the On1 Corrupt Files log?

    I'm on Win 10 so can't tell you where the log is located on a Mac but Win location is users/"username"/appdata/roaming/on1

    files are named corruptfiles.log and lastruncorruptfiles.log

     

    If you see any files listed try moving them to another location that is not cataloged.

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  • Bill Posner

    David, interesting, didn't know about those logs, and yes there are about 5 files listed, I'll have to review this. thanks

     

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  • Rick Sammartino Community moderator

    Bill, just to illustrate, the catalogue' test photos' has 4 folders under it, but it's just one catalogue. The way you have it, that would be 4 separate catalogues. I'm not saying it's wrong, just wondering if it's contributing to the problem.

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  • Bill Posner

    David and Rick.

    David, I removed a couple of files and renamed others, then deleted the log file, but seems to have no effect, initially that I can see.  But will let some things run and we'll see.

    Rick, what I did was go to the drive in the list, then went to a couple of larger folders and "added to catalog" from the dropdown.  Your screen shows, as mine does, CATALOGED FOLDERS, the folders underneath, so I think it's one catalog, not multiple, right? It's not like LR which you can have multiple catalogs.  I may be just definitions that I'm unsure of. 

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