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ON1 Site Updates

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15 comments

  • Kahlie Support manager

    Thanks, David, we're investigating this now.

    1
  • David Kick

    Posted about email about issue logging in to website and community support of Facebook.  Appears your login is now case sensitive for E-Mail address.

    0
  • David Tillett
    Great answers

    Have the Plus Forums been removed or are they still being migrated? My old link gets me to a page that says need to log in to get access to Forums, when I do this it tells me I am already logged in and I can't find a link to take me to the actual Forums.

    0
  • David Tillett
    Great answers

    Thanks David but that is not working for me - gets me to a page saying need to Join Plus to visit forums, with a link to sign in if already a member. When I go to link it tells me I am already signed in but does't help me get to the forums.

    Signing out and signing in again doesn't help, get stuck in same loop.

    Does it actually work for you?

    I will try closing everything down and starting from scratch.

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  • David Kick

    Yes I'm able to get in The plus forums.  Can you get to your Plus account dashboard? If you can try this -- click the "On1 Plus Resources " button then select "Plus Forums" in the dropdown list.

    0
  • David Tillett
    Great answers

    I am not seeing On1 Plus Resources on Dashboard, or anywhere else that I can find. Nor can I access the Plus only videos

    My membership was renewed in January so still current.

    Nothing changed after reloading system, and same on my iPad.

    I will see if things change after a while, possible that some changes are still migrating through the system. If not I will put in a bug report.

    0
  • Rick Sammartino Community moderator

    I can't find any links on the new site to get here to the Support page. You can go to the Knowledge base and find it by accident, but nothing I see that actually says Support forum.

    0
  • Kahlie Support manager

    I will add this to the list of updates, Rick. Thank you.

     

    We are still in the process of migrating ON1 Plus memberships over to the new system.

    0
  • Rick Sammartino Community moderator

    David, there is an On1 Plus Resourses drop-down on the dashboard under your email address. Is that what you're looking for?

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  • David Kick

    Rick,

    If you click on the icon on the right side of the menu bar then select dashboard you will go to your account

     

    Then Select On1 Plus Resources and then Plus forums

     

    A long way to get there lol

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  • Kahlie Support manager

    Plus Forums are different from the Community Forums (this page).

    0
  • Rick Sammartino Community moderator

    David, that's for the Plus forums, not the Support Forums. Kahlie is on it though!

    0
  • David Tillett
    Great answers

    Thanks David and Rick. I think Kahlie has answered my question, the Plus memberships are in process of being transferred. Yours have made it but mine doesn't seem to have yet, hence I don't see the drop down you have highlighted. 

    0
  • Rick Sammartino Community moderator

    LOL, let's duplicate all of our posts, it's fun! ;)

    0

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