Customer Service

Michael Wuerz

• October 19, 2019 10:25

Hi,

has anybody the same issue of customer service not responding to anything? IS it really that bad? They have not answered to any question concerning bugs in the old software or possible solutions in 2020.

I really don't know if I want to put up with this and update. 

 

 

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  Jan Willem

  • October 19, 2019 10:26

  No, I got reply's...

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  Paul Meachen

  • October 19, 2019 10:45

  Not sure why that would be - I raised a ticket yesterday and got a response from Stevie eight minutes later.

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  Michael Wuerz

  • October 19, 2019 11:32

  Thanks for the quick replies. I might try again. 

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  Rick Sammartino Community moderator

  • October 19, 2019 15:13

  If you're requesting help for the 2020 release version, you should get a reasonably prompt reply. If it's about the Beta then, no, they will only reply if they need further info.

  If you click your name at the top of this screen and select 'See my Requests' you should be able to see if your request is logged and it's status. If needed, you can select the request there to add new info to it.

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  Klaus-Peter Beck

  • November 02, 2019 13:10

  Nicht nur mit dem neuesten Produkt "Photo Raw 2020" bin ich sehr zufrieden mit der Unterstützung von One. 
  
  Wenn ich eine Frage hatte, wurde ich immer sehr schnell und erfolgreich geholfen. 
  
  Es ist mir immer gefallen, dass Sie den Ansprechpartner für das Problem nie geändert haben. 
  
  One1, weiter so. Sie haben mich in den vielen Jahren seit meiner Arbeit mit On1 nie enttäuscht. 
  
  Vielen Dank 
  
  Gruß Klaus Peter

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