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ON1 Photo Raw 2020 printing not working

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6 comments

  • Brian Lawson Community moderator

    Please be sure to report this to support with the Submit a request link below. Include the information requested on this page: https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide 

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  • David Rogers

    I would have done and not submitted it here except that the submit form is broken. It is not able to get to the captcha junk so you cannot submit anything there. I guess that is one way to minimize (reported) bugs.

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  • Brian Lawson Community moderator

    I just submitted a report less than 30 minutes ago. Not sure why you are unable to do so but give it another try, could have been something temporary.

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  • David Rogers

    Well now it works and there is no little dialog for the captcha junk. So the problem has been submitted to support. 

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  • Barry Wills

    Did anyone ever find a solution to this? I'm working in ON1 PhotoRaw 2022 now and just had the same issue pop up. It printed yesterday before I did a little editing, now it won't... I'm using it as a stand alone version, not plug-in.

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  • Barry Wills

    I did manage to work around this.

    The original image I had opened through Finder on my MacBook Pro, right clicking and selecting <Open With> (This was what didn't work).

    I saved the image in a different format (tiff instead of jpeg), then used the Browse feature within ON1 to find and open the tiff image. That allowed me to print. So, I closed ON1 and reopened it. I selected the original image through the Browse feature and it would print that way. After that both versions would print no matter which way I opened it. Maybe it just needed to learn exactly where it came from...

    Also a possibility, I had this image on a 5TB external drive, maybe ON1 just hadn't finished indexing it yet? Anyway, it works now.

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