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Installling ON1 Photo Raw 2020

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19 comments

  • Rick Sammartino Community moderator

    If you've installed 2020 and all is ok, you don't need to keep 2019. The old installer gave you the option of removing the older version, but the new installer doesn't do that.

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  • Richard Berke

    What is the right way, then, to remove the 2019 version?

    If I invoke the application uninstall using Windows itself, is that going to mess up the recently installed 2020?

    I don't want to lose the catalog, which has already scanned my selected folders and through which I've created albums and keywords.    I see in 2020 that it has either picked up and used the catalog created using 2019, or else it migrated to its own version.

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  • Brian Lawson Community moderator

    Here are the instructions given to the alpha testing team for completely removing the software.

    1. Uninstall via the Add/Remove Programs
    2. Remove the C:\Program Files\ON1\ON1 Photo RAW 2019 directory
    3. Remove the directories with "2019" in their names located in C:\ProgramData\ON1
    4. Remove the directories with "2019" in their names located in C:\Users\<user>\AppData\Roaming\ON1
    5. Remove this directory C:\Users\<user>\AppData\Roaming\Adobe\Lightroom\Modules\ON1 Photo RAW 2019.lrplugin
    6. Remove this directory C:\Users\<user>\AppData\Roaming\Adobe\Lightroom\Modules\ON1 Resize 2019-suite.lrplugin
    7. Remove the 2019 files in this directory C:\Users\<user>\AppData\Roaming\Adobe\Lightroom\External Editor Presets
    8. Remove the 2019 files in this directory C:\Program Files\Common Files\Adobe\Plug-Ins\CC\ON1 Photo RAW 2019

    Your catalogs, albums, keywords, etc will have been migrated from 2019 folders to new 2020 folders so you should not loose anything. Having a good backup before starting is insurance in case something goes wrong.

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  • Stuart Stephen

    Thanks for the feedback/info. 

     

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  • Angel Lopez

    I have been running ON1 2019 with no problems.  I installed ON1 2020, tried to run for the first time - it CRASHES!  What to do?

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  • Al Aikens

    Thanks Brian, I have PR 2020 successfully installed and deleted files and folders as you describe.  I'm a Windows 10 user.  However, on restarting PR 2020, I received a notification that "ON1 Photo RAW 2019" cache folder doesn't exist.  I clicked OK and PR 2020 started normally.  I restored the "ON1 Photo RAW 2019" cache folder and PR 2020 starts and operates normally.  (I renamed "ON1 Photo RAW 2020" restarted ON1 PR 2020 and a new, but much smaller, "ON1 Photo RAW 2020" cache folder was created. I then restored the previous 2020 cache folder.)  It appears that PR 2020 is pointing to both the "ON1 Photo RAW 2019" and "ON1 Photo RAW 2020" cache folders.  The 2019 cache folder is quite large (20 GB) and I'd like to delete the folder.  Does anyone have any advice on this issue?

     

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  • Brian Lawson Community moderator

    The first thing that comes to mind is that some kind of conversion may be taking place that needs to finish before you can remove that 2019 cache. Is 2020 doing any cataloging?

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  • Brian Lawson Community moderator

    We've got some infinite recursion going on here Rick. Your link points to this thread. :)

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  • Rick Sammartino Community moderator

    Oh, sorry. Doh!

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  • Al Aikens

    Yes, that is exactly what I did and my above description occurred when opening PR 2020 that the "ON1 Photo RAW 2019" cache folder doesn't exist.  I also uninstalled and reinstalled PR 2020.  

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  • Al Aikens

    With regard to cataloging, I don't think so because there are no growing pie icons next to my cataloged folders.

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  • Brian Lawson Community moderator

    You might want to ask support about this. I'm a Mac user so there could be some differences due to the OS I'm unaware of.

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  • Angel Lopez

    I have given up on ON1 PR 2020.  I've wasted over ten hours trying remedies and recommendations of all sorts. I'm sticking with ON1 PR 2019.6, which is reliable and does not present all these challenges and adjustments. Many friends and colleagues are doing the same. 2020 is a bad version full of bugs, not worth it.

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  • peter wabbel

    Even if it is 'fantastic'... simply: I'm a client. I pay for something, I had many years good experience with. Now I paid for the new version and DON'T have time to restart, delete, make new, change location.. Simply want to get something 'easy going' to work with. VERY disappointed about and thinking to ask to get my money back and working with 2019 version. So sorry...

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  • Angel Lopez

    I agree.  This is a black eye ON1.  What a shame! Very disappointing. 

    I think they need to think about re-tooling the 2020 version and make it easy to install and run, the way previous versions were. 

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  • Jeffrey Smith

    So, I installed 2020 beta on a high spec laptop. I t worked. I downloaded the upgrade, installed, and now 2020 doesn't launch, and worse, 2019 on the same machine won't launch. Uninstalled using the Uninstaller. No function. It was recommended that I install CC cleaner (by tech support). No joy. I have never had this much of a problem installing software!

     

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  • Rick Sammartino Community moderator

    Installing 2020 shouldn't have any effect on 2019 and there isn't anything special about the installer anyway. I'm sure you've already done some version of this, but I'd suggest you start over.

    1. Make sure you have a copy of 2020 downloaded to your PC
    2. Uninstall both 2019 and 2020
    3. Check program files, program data and the Roaming folder under your username. Delete any On1 folders
    4. run ccleaner again
    5. Reboot
    6. temporarily disable antivirus
    7. Run the installer as an Admin

    If that doesn't work, your laptop is haunted!

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  • Brian Lawson Community moderator

    If 2019 is uninstalled before reinstalling 2020 any presets and albums, etc will be lost. I'd wait until 2020 is running before deleting 2019. FWIW. :)

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  • Greg Henton

    I am a mac user, but this might apply.  I noticed when looking at the system tab in the preferences after the 2020 that is said the scratch folder location was located in the On1 2018 directory.  I assume it just copied this setting when I installed 2019 and recopied it when I installed 2020.  There are two buttons, one that says "reset".  Press that and then the location is given as "default location" which appears to be in the 2020 directory.  I deleted the other cache and had no problems and the cache appears in the 2020 directory.

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