Wacom driver update
For those of you who just assume, like I do, that the Wacom Desktop Center will always keep you updated on your drivers, look again. I was fighting an issue with ON1 2020 and the Wacom tablet. I checked several times yesterday to make sure that I had the most recent driver. It said 6.3.36-1 (8/15/2019). And it said no update available. Today, I went to Wacom during my searching for a way to clean up the interface between Wacom, Windows Ink, and ON1. And I am pretty sure I asked the Wacom Desktop Center to check today. Turns out there is a new version released today (6.3.37-3). BUT, there was also a release, 6.3.37-2 which was released 10/14/2019. And that was never pushed to my computer, even when I asked. So you all might want to go and see if there is a new driver for your tablet. https://www.wacom.com/en-us/support/product-support/drivers
-
BTW, I have Windows Ink unchecked now and I am getting pressure sensitivity and I am able to move the slider controls with almost, almost, no perceivable delay from when I grab the slider control and when I start to move it. Woohoo!
0 -
Does that mean it's actually working the way it's supposed to? If so, you might want to pass this along to tech support since this has been a problem for such a long time.
0 -
I think so, but I am not sure. I will pass this along and see what they have to say. I am fairly certain that up until today, with the new drivers, I HAD to have Use Windows Ink checked or I could not get any pressure sensitivity. I do not have it check now and I am getting pressure sensitivity. The slider controls was a PITA when Ink was checked. I could get them to work, but I would have to do a double click on the slider button and then it would respond and move using the pen. Workable, but not as easy as a mouse.
0 -
As always with the Wacom tablet issue on Windows my experience is a bit different than others.
I have had pressure sensitivity and the ability to move sliders with Windows Ink on ever since the 1st install of 2020 beta. The only issue was terrible brush lag in local adjustments with other filters applied in Effects.
When I installed the first non beta version of 2020 even the brush lag in local adjustments disappeared ( still had pressure sensitivity and ability to move sliders. )
When I installed 2020 version .7975 the brush lag in local adjustments when other Filters applied in Effects came back.
After reading Kevin's post I checked my Wacom app and driver version 6.3.37-3 was pushed to it. I installed the new driver and for me great news - the lag in local adjustments with filters applied in Effects is also gone now.
The significant difference for me is I have to have Windows Ink on in the Wacom app to get pressure sensitivity. ( tested several times )
Bottom line for me is with 2020 ver .7975, Windows Ink on & driver 6.3.37-3 I have no issues and full functionality of my Wacom Intuos Photo Pen and Touch tablet. I am betting others will chime in indicating they still have issue -- I hope not though.
0 -
I have been testing some of the non ON1 Ink settings. As of now, with this new driver, I have not seen anything in anything in Windows related to tablet PC and/or Ink settings that make any difference or impact the Wacom tablet now. I can make the annoying circles show up when working with sliders, but I can turn that off as well and it does not have any impact of delaying the sliders. As David said, the slider controls are much, much better. They respond with only a slight hesitation and if I put the pen cursor on the slider control, midway between where the slider is currently setting and the end of the slider, the control jumps to that point and I can slide it from there.
I do not actually see anything on the Wacom Tablet Properties in the Pen settings that make any difference anymore. I get sensitivity and slider control with Ink on or off and with "Options/Pen Button Mode" set toe Hover Click or Click & Tap. Nothing changes with the sliders or the sensitivity no matter what I pick.
I am using a Intuos Pro S(mall) tablet with the 8192 sensitivity.
0 -
David, I stand corrected.
I do need Ink to be checked or the pressure does not work. I got myself confused by adding in ON1 as a separate app and when I was checking and unchecking Ink, I was actually doing it for the global setting and not the ON1 specific setting. Anyway, everything is working well and speedy but I do have to have check "Use Windows Ink".
0 -
Well Kevin good to know, at least that is consistent then. At least there are 2 of us now with no issues :-)
0 -
I went into 2019.6 and checked to see how the new Wacom drivers did. Everything is still broke in there. You either get pressure sensitivity with Ink checked (and no mouse button or slider function) or the other way around. So I think I can still safely say that ON1 broke the interface to Wacom (or perhaps Qt did, but I doubt it).
0 -
No joy here. I would lean towards worse quite honestly. A 15-30 second wait after a single stroke in local adjustments, with the not responding at the top and the circle of wait spinning away the entire time.
I truly am happy for those this appears to be working for, but I see no help here.
Looking at task manager on my windows 10 computer, I see the cpu jump 15-20 % point is use, first tip to photo gpu immediately jumps gpu to very high on power consumption, and gpu ram use to 30%, system immediately stalls with both not responding and blue circle of wait. Nothing happens again in ON1 software for 15 to 30 seconds.
Windows Ink is on, Newest driver installed.
CPU Intel 7700K at 4.3 GHZ
32 GB Ram
NVIDIA 1080 Ti (11 GB Ram)
SSD system drive, 2nds SSD for Scratch and cache
Settings all good for computer, and on1 use of gpu, pen set for pressure changes opacity
This is a killer, so anyway, no, the new driver has not helped in my particular case.
I also tried removing on1 2020 from the Wacom tablet properties, it had its own spot, that did not help, putting it back did not either.
Pretty much out of ideas, sure need some help on this.
I also checked the Wacom diagnostics page, and when this happens, it shows any pen movement I make on the diagnostics, so the wacom driver/software knows where that pen is on the tablet, not sure if that might help or hinder the engineers, but it is at least more information.
Wayne
0 -
Wayne, if you turn off Ink, does the performance take the same hits? Obviously you lose pressure sensitivity.
There are some Windows pen settings you can check and play with (other then the ones found in Settings). Not many. This is from the Windows Control Panel. Go to Windows Explorer, and enter Control Panel in the top bar and then select the Hardware and Sound, and then select the Pen and Touch. Once in there, check the settings for Press and Hold. The screen shots show how my system is setup. It is a tad bit different from default and to be honest, the only thing the Press and hold did for me was remove the annoying circles when I used the pen on slider controls. See attached images. There are still a couple of additional areas dealing with Windows Ink, but I am pretty sure they do not have much to do with this.
0 -
Some additional testing finds the following:
If I make any adjustment in effects prior to adding a local filter, not good.
If I add more than one local filter, not good.
If I have effects filters but do not mask, works pretty good on one and only one local filter
If I add only one local filter, works pretty good.
That is not really how this is going to work for most.
Need to have full capability no matter the number of type of filters, definitely no there yet.
Needs more attention....soon.
0 -
Wayne, about the only other thing I would try would be to remove and re-install the Wacom stuff, but first I would go everywhere in the Wacom Tablet and reset all of the default buttons. Make a backup first.
0 -
Kevin, thank you and yes, all my setting are and have been set up as yours. Appreciate your response, thanks for helping out.
0 -
The additional testing you posted about 1 minute ago, sort of points to ON1 having performance issue, more than Wacom having issues. That is a much harder thing to troubleshoot. Could be a ton of things, including video drivers. Have you tried using the two different Nvida drivers? There is a Game Ready Driver and a Studio Driver. I am currently using the Studio Driver, but I did not see much difference in performance. You might. If you use Geforce Experience, you can select the driver under the Driver tab in the 3 dots in the upper right.
0 -
I don't suppose it is easy to understand what side of the fence the problem is on. So, first let me answer a couple of your questions from earlier.
1. I lost this capability in ON1 2019.6, and until recently on Beta 2 of of 2020, I had no return to service.
2. In Beta 2, it was the best it had worked ever for me
3. After official release of 2020 (.7955) it was gone again, that is to say windows ink on, nothing was working particularly in local filters. The more effects that I had, the worse, and the other thing I can say is the more masking in the effects that were added, the worse and worse the performance was in local filters.
4. In the new release (.7975) there was improvement again in effects, but it has never performed well in local filters.
5. If I turn windows ink off it does perform better, but then the point of using the pen is moot, as pressure sensitivity no longer functions.
6. I have tried several things and a couple more observations of thing I have seen follow (I leave windows ink on now for testing, as far as I am concerned this is not an option, as it does not work as designed):
6A. If I work on a local filter in view mode with only the black and white showing, performance is better, but of course you can not see on the photo where you are painting, not any kind of a fix or useful to the editor, but perhaps helps the engineer understand the issue.
6B. Any touch of the actual photo with view normal, that is photo showing on display not the masking information itself, the black and white of the actual pen marks, results in total loss of any capability in on1 , this yields the not responding message, and blue circle of wait.
6C. For the first time that I can recall, the mouse is also affected this time, it is very slow movement is choppy at best.
7. I have tried all kinds of setting adjustments, I wrote up problem reports, I have kept all drivers and software up to date.
8. I am using the non game driver on NVIDIA, and have been since it was introduced, all was working fine until version 2019.6 of ON1, as I believe I had read for most.
9. This is the first time I have been on the wrong side of this, not long ago I had suspended my windows 10 O/S updates due to the problems that were being reported, and left it off for a while. When I read through some of the update changes and improvements I turned it back on to see what would happen, and I found suddenly and happily the wacom was working, completely working, It worked in effects, it worked in local and that was on Beta 2, now it seems something good has happened, and I can't for the life of me understand how I am suddenly on the other side of this, while others are working I am not. Bummer.
I appreciate all of your help Kevin, and I continue to try to determine possible causes. Unfortunately I can not afford much more time on this, and will be looking at alternatives as this is Christmas season, and competition season for me, I must be able to produce work in a timely manner.
With the way things have presented themselves, I believe this is likely an on1 issue, some chance of the microsoft operating system, maybe NVIDIA, slightly wacom.
As far as the difference in NVIDIA drivers, when I swapped over I honestly saw no difference in performance.
If you could, in ON1 preferences, could you tell me how you have yours setup.
I have mine as follows:
Memory and Vram default to 80%
I have an external SSD for Scratch and Cache, Cache default value.
Video card strength around 75% toward strong, Preview unchecked and Panning and GPU render checked
Thanks again
Wayne
0 -
Wayne, I think we have discussed this before but have you installed Microsoft KB4517211. If memory serves it was listed as optional under Windows updates. But you can check your update history to see if you have it installed.
0 -
Wayne you didn't ask me for this but like Kevin I am having no issues with my tablet.
Here's my System specs and On1 settings:
CPU: Intel I5-8400 CPU @ 2.8 GHz
Motherboard: Gigabyte Z390 AORUS PRO WiFi (Intel LGA1151/Z390/ATX/2xM.2 Gaming Motherboard)
RAM: Corsair Vengeance LPX 32 GB DDR4 RAM
GPU: GeForce RTX 2060 - 6GB RAM
OS: Windows 10 Home edition 64 bit Ver 1903 Build 18362.418Drive Configuration:
OS and On1 on Primary internal SSD
ON1 Scratch and browse folders on 2nd internal SSD
Photos stored and edited on 3rd internal SSDPointing devices:
Kensington Trackball -- driver 1.31
Wacom Intuos PT S --- Driver 6.3.37-3
Using latest NVidia Studio Driver
0 -
Hi David,
Thank you for responding, and yes I have 7211 installed, and have since Sept 29. That was the first time I got things to work in ON1 for Wacom tablet.
I don't know of any other windows updates that I don't have at this time, my system does not find anything when I check.
0 -
I noticed you have a version of the Windows 10 18362.418, I don't have the .418 next to mine, and I just ran windows update check twice.
That is the only difference I see, is there a special update out there by chance?
0 -
Wayne I am unaware of a special update. That said this is a list of updates I have installed might be a bit hard to read
0 -
Thank you David.
I ran the winver command in cmd window and found that it responded with the .418. Apparently they system information did not pick it up, but I tracked down that .418 is KB4517389, which is on my system and was successfully loaded.
Darn, thought I was on to something there.
Well, back to the drawing board. This is a stumper, and making my head hurt. I just want/need my Wacom back in operating order.
0 -
Wayne, here are some shots.
I have NVME drives for my Op system and for my main photo depositories that I have cataloged and work from. I use separate SSDs for each of the other two ON1 caches. Drive Q:\ and drive P:\ are SSDs and pretty much dedicated to only ON1. So I should never have an issue with drive performance. The NVMe drives are screamers, much faster than any SSD.
0 -
One thing to note (perhaps) is that in the System snapshot (last photo), On the Pen and Touch is says Pen Support. Not sure what that means exactly.
0 -
Wayne, one last thought that I have and this just came to mind from some other discussions about On1 not sure if it was tablet driven or not. But what versions of Microsoft visual C++ do you have installed. I see an older support article that says On1 installs Microsoft Visual C++ Runtime 2015. I do not have this on my machine I have
Microsoft Visual C++ Redistributable 2015-2019 (X64) 14.21.2207
Microsoft Visual C++ Redistributable 2015-2019 (X86) 14.21.2207
If you look in your Apps & Features you should see quite a few instances of C++ since each program might install the version they need. I would suggest even if you have 2105 installed if you don't have 2015-2019 installed you try installing it. ( Can't hurt anything ) Here's my list
0 -
Good Point David.
Here is what I have installed on my computer:
0 -
If you open up Explorer and enter this into the link area, you will get the old version of the control panel (which I prefer)
Control Panel\All Control Panel Items\Programs and Features
0 -
David, I set the ON1 System Preferences in the Performance box ALMOST like you have yours. About 75% video card strength, everything checked, including Fast Preview. I saw went into an effect, selected the mask and use the pen with Ink on and pressure sensitivity on both opacity and size. I saw smooth pen action and pressure changes. It appeared to be no different from my default, 50% video card strength.
HOWEVER, I unchecked Fast Preview to match what you use and I saw a sluggish, delayed pen action. It moves in spurts and staggered along. I did it in Paint In and Paint Out. Both acted the same. So I went back and checked the Fast Preview box and the issue went away. Smooth in both Paint in and out.
0 -
Kevin, for me the Fast Preview setting blurs the image too much. For some reason I don't see any lag with Fast Preview off or on. So strange how each system is a bit different.
0 -
Actually I meant to reference Wayne since he was having the performance issues. But at least I did see what happened on my machine when I changed that Fast Preview. See page 197.
So Wayne, you might want to play with the Video Card Strength and setting it lower. The manual says if you see sticky brush strokes, to turn it down some. But at the same time, it says if you have a high-end video card to turn off Fast Preview. Sort of conflicting to me. But you may see some improvements... Especially since you have it set to 75% for the Video Card Strength. Try setting it down to 15%...
0 -
Ok so here is some data I just collected. I sent a support ticket on this because it does not seem to be acting correct.
As more and more filters become active, I can get worse and worse Wacom pen movement while editing a mask. And I can control it by simply changing the Video Card Strength slider. As the Wacom gets more sluggish and stutters, if I move the Video Card Strength slider down toward the low end, the Wacom pen gets better and better! Right now I have the slider sitting at about 20% and the pen flows across the mask. If I push it up to 50% or higher (playing with it), the pen gets sluggish and stutters. I am using opacity and size pressure settings, but that does not really matter. Even with them off, it still stutters. If I use the mouse, there is not stuttering. Smooth as silk. If I turn off Ink in Wacom, the pen acts just like the mouse... smooth as silk.
So why does the Video Card Strength affect the Wacom mouse under Ink? A good question and that was what I submitted.
Wayne, you might want to play with the Video Card Strength and see what happens.
0
Please sign in to leave a comment.
Comments
58 comments