Crash when working with HDR images

Tomas Nilsen

• November 01, 2019 18:25

2 of 3 HDR images with 5 exposes have now crashed in ON1 2020

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  Rick Sammartino Community moderator

  • November 01, 2019 18:33

  First, you'll want to make sure your video driver is up to date...

  https://on1help.zendesk.com/hc/en-us/articles/115000138471-How-to-Update-Video-Card-Driver-and-Set-Default-GPU-Open-GL-3-3-Error-Windows-Only-

  If you can document the problem and consistently reproduce it, you should report it to On1 using the Submit link below. Also, include the info requested here...

  https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

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  Tomas Nilsen

  • November 01, 2019 18:55

  the AMD driver is updates, and when i tryed to open the program the catalogue was damaged. It seems it repair it. But when i mark the HDR.dng file everything just went white and crash. 
  
  the setup in the driver AMD program is setup after your guides.

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  Rick Sammartino Community moderator

  • November 01, 2019 19:04

  Is that for all DNG, or just 1 or 2. Maybe your file is corrupt?

  What about files other than DNG?

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  Tomas Nilsen

  • November 02, 2019 10:22

  Yes there is all DNG, other DNG files work (they are not HDR) works fine in Lightroom.

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  Rick Sammartino Community moderator

  • November 02, 2019 14:53

  If you follow the instructions above to open a support request, you might want to send On1 one of those files to test.

  It would be too big to attach to the request, so you'd have to post it somewhere and send a link for On1 to retrieve it. I use

  https://wetransfer.com/

  but you can use any site you like.

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