Strange behaviour when browsing a folder
This just started happening yesterday with ON1 2020. When I browse a folder (doesn't matter what folder I browse), after a few seconds ON1 decides to jump back to browsing the root level of one of my hard drives (i.e C,D or E). This is making it almost impossible to find a file and get it into edit mode before it flips back to browsing the root folder. Once you've successfully gotten a photo into the edit module, browse becomes stable.
Has anyone else noticed this behaviour? If not, I'll log it as a bug with support.
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That is definitely something that should be reported. I've seen the browser include photos from folders other than the one I'm browsing but I've never seen it actually change my browse location.
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Exactly the same happens with me, and it is very annoying!. I experienced the same behaviour when I installed my first version of On1 (2019.4 I think), but it disappeared after the first update, so I didn't bother anymore. Now with 2020 it happens again.
I contacted supported, they advised me to reinstall 2020. I dit that, but to no avail: when browsing the programme keeps jumping back to other drives, always in the downward direction ending with C.
So I already reported it, but apparently this is not a known odd behaviour, so I am very relieved that it's not only me. Now for the solution.... please!
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Good to know I'm not the only one. I have submitted a support case also, so hopefully they'll find the cause.
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I have been having the same problem. I reported it as a bug and after some back and forth was told they can't reproduce it so it must be my fault. I was told to reinstall (didn't help) and then use their script to completely nuke On1 and reinstall (which I haven't done yet since I would lose all my work). This is not only a problem on my desktop (with two internal hard drives) but also my laptop with a usb connected hard drive. This is not a problem with On1 2019 so it's definitely a bug introduced in 2020. I'm almost a the point of demanding a refund and kissing ON1 goodbye. Yea, not happy with the tech support.
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Over time, I've noticed that Photo Raw does a few things in strange ways. One example would be clicking the arrows to turn on clipping. You should be able to click it on and click it off, but sometimes it needs many clicks before On1 'sees' it. This leads me to believe that these clicks are not interrupt-driven, instead, they are scanned for in a continuous cycle, so if you have the button down while it happens to be scanning, On1 will see it, if the button is not down or the scan is delayed, it won't. This also means that the scan could be detecting mouse movements during a delayed scan even though the button isn't clicked, causing the program to react in an unusual way like the filmstrip jitter. It also means that whatever is causing the timing problem is only occurring on random PCs and not for everyone.
This, by the way, could be the same reason that the mouse sticks when brushing, there is some interruption in the cycle of scanning and it misses some movement.
I don't know if this is actually how On1 works, but based on my observations it seems to be pointing that way.
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Keith, I have a better way to nuke ON1 2020 such that you do not loose any older versions of ON1. When you re-install 2020, after my method, the installer will again migrate all of your stuff from 2019 over. But you should make sure your sidecars are on, your extras that you added are exported (just in case), and that means your presets as well. The export presets will not migrate but there is a simple solution to copy them from 2019 over to 2020 after you get it reinstalled. Scroll down the following thread until you see where I have a directory structure with AppData in it.
https://on1help.zendesk.com/hc/en-us/community/posts/360054821931-going-from-browse-into-edit-takes-a-long-time-the-first-time0 -
Keith, I did it twice now and I did not loose any work that I had done in 2020. Even the ratings in the catalogs were left alone. I just had to insert my presets that I had cleaned up in 2020, back in.
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Same for me - very difficulty to review photos when it keeps jumping to a different folder!!
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ON1 is aware of this problem and are working on it. Hopefully it will be fixed in the next release.
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I have the same problem. I open up one photo in my folder then when I want to go back to all the thumbnails in the folder I was working on it goes back two levels instead. Now I have to look through about 100 folders to find the folder I was working with. I find this very annoying.
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In a comment above someone mentioned they would be kissing ON 1 2020 goodbye. I am feeling the same way. There are just too many things are not working right. Including freezing up. This App is no where near stable enough and could never replace LR. I am very disappointed also. Is my computer too old?
Model Name: iMac
Model Identifier: iMac13,2
Processor Name: Intel Core i5
Processor Speed: 2.9 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 20 GB
Boot ROM Version: 287.0.0.0.0
SMC Version (system): 2.11f14
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I have one more annoying thing that doesn't"t work in ON 1 Photo Raw 2020. Lets you want to edit a bunch of photos in another program. Like in my case I want to batch edit say 30 photos in Perfectly Clear. I go to the file menu go down to Send too click on the app I want and it takes for ever to open the app Perfectly Clear and just sits there nothing happens. Why have these their? If they are not going to work. Its easier just to open my app Perfectly Clear and open the photos from my app on its own.
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Your system is not too old to run Photo RAW. There is something you can do to improve you system's performance though. Add an external SSD drive to be used exclusively by ON1 for its Scratch space and PerfectBrowseCache. This removes the program's most heavily used I/O channel off of the boot drive with the OS and the ON1 program and all their I/O overhead and gives it a channel of its own. That will significantly improve the program's performance. You'll want to give this drive a direct connection to the iMac. Do not attach it to a hub or daisy chain it with another drive as it will end up sharing that I/O channel again with those other devices.
When you tell ON1 to send an image to another program it has to render it first. In your example that means it has to render 30 images before it can issue the command to open those images in any other program. That takes time. The SSD I mentioned above will help with this.
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