I have several issues with the DAM aspects of ON1. Obviously, from reading other posts, I'm not alone. I have been with ON1 since 2018, and have been hoping that it would become my primary photo management and editing software. The photo editing abilities are quite good for my use, but the DAM aspects of the software leave a lot to be desired. So I'm going to post my issues 1 at a time and maybe others will be able to offer some help.
Issue #1 - Where Did My Keywords Go?
Keywords I have entered are all in the master Keyword list. But when I double-click on them nothing happens. If I select a photo that I know I previously entered keywords for, no keywords show up in the metadata Keyword pane. I haven't been embedding the keywords in the photo files - I figured that would occur whenever I might export photos to share. But to be sure - I opened some photos (.jpg format) using Irfanview and viewed the IPTC information, and no keywords are shown. Where did the keywords go?
Now, the folders I have edited in the last few weeks are ok, the keywords show up. But folders I edited before seem to have "lost" their keywords. We are talking about several thousands of photos and a year or so of my spare time efforts. Does anyone know where the keywords may be lurking and if they can be recovered? This only happened with 2020, I noticed no such behavior in prior versions.
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