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Cannot delete photos



  • Brian Lawson Community moderator

    I'm not sure why you are seeing the error message. You'll have to ask tech support, sorry.

  • Jason Pinkett

    I have this same problem. I contacted tech support and sent them my log file.  I would told that this issue would be passed to the developers and someone will get back to me.  

    What's interesting is that I also use Luminar 4 which is pointing to the same photos, located on another computer accessed via the local network and Luminar has no problem deleting the images. 

  • Jason Pinkett

    Hi, I have mac and I'm running ON1 as an admin.  I don't think this is a permissions issue because I can delete images from within Luminar.  

  • Sven Gebken

    Hello everyone.
    I make my first steps with ON1 and I have the same problem having organized all picture on a Synology Drive.
    Changing pictures between folders does work. But delete pictures does always create the error message of the thread - unknown file system error (3328)

    Does anyone have an idea how to resolve? I start too like ON1, but I'm even happy to have all my pictures organized on my NAS Drive since years.

    I'm using macOS Catalina.

    Thank you very much.

  • Rick Sammartino Community moderator

    Sven, as mentioned in the first reply above, you'll need to ask tech support about this.



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