New features vs. fixing bugs

Petr König

• January 15, 2020 10:04

Hi everyone,

today I received invitation to a survey about new features.

While it is great that On1 cares about our requests and needs, I would very much support a petition of On1 users providing On1 team one year of time to focus on bug fixing (there is a long list publicly available at https://on1help.zendesk.com/hc/en-us/articles/360032741611-ON1-Photo-RAW-2020-Release-Notes-Download and there are certainly many more bugs reported by each of us frequently.

We would finally get what is being advertised now. After that, new features are welcome of course :-)

If you agree, please write this message (fixing bugs first before adding new features) to the survey (question 8) to support this approach.

On1 is a great software in its planned design but needs to be working to make it a real joy! :-)

Thanks.

Petr

1

• 

  Peter Pfeiffer

  • January 15, 2020 14:21

  The dance around new functionality and fixing bugs is extremely difficult. Yes, of course we all want perfectly running software, but OTOH the company needs to remain competitive. I applaud On1 for being transparent and open to new ideas from their customers.

  0
• 

  Matt Dean

  • January 19, 2020 03:52

  There is no such thing as software that runs perfectly, I don't think any expects it to run perfectly. However, I don't think it runs reliably enough for a full time professional photographer to use. If I were a full time professional I would not be able to rely on PR, but since I only do 5-7 photo shoots a year, I can get by.
  
  I agree with Petr

  0
• 

  Hector Maldonado

  • January 22, 2020 00:40

  Software companies should always prioritize bug fixes over new feature. It's just good business practices to do so.  Otherwise, they risk alienating their customer base. 

  I also agree with Petr.

  0

Please sign in to leave a comment.