Since the 29th of January I have problems to save my edits in ON1. ON1 doesn't produce Sidecars anymore, although I activated them in Preferences. I am a user since 2018 and never had these problems. After searching in the knowledge base and the forums I did a support request to Support. The first answer after 55 hours wasn't helping at all. We had a correspondence for a few days. I followed all suggestions. Closed my TimeMachine, closed OneDrive. Moved my files from OneDrive to a normal directory. I reinstalled ON1 over 20 times. Sometimes I could edit and save a few files before ON1 stopped saving. Sometimes I could not see Developer, Effects etc anymore in ON1.
None of the advises worked.
Finally I reinstalled my whole Mac, a clean install. I only reinstalled 1Password and ON1 and only put back a part of my files and made a catalogue of them. Only a part of my sidecars were read by ON1, so I can see only part of my edits and after one edit ON1 doesn't save edits anymore.
I really need serious help. A reported back to Support, but my mail is now seen as a new request although it was an answer, so I am waiting another 55 hours now.
I have an iMac Retina 5K, 27-inch, 2019, 3,7 GHz 6-Core Intel Core i5, 32 GB 2667 MHz DDR4. I use Catalina 10.15.3 and ON1 2020(14.01.8289)
I read the item of William Anderson about his problems. The last answer from Brian Lawson about the option key while starting up struck me, but I am Dutch and couldn't understand enough what will happen then. I don't understand the word plist settings files, so I am afraid to follow that.
Please sign in to leave a comment.