Skip to main content

Adding a sky layer On1 2020

Comments

9 comments

  • Brian Lawson Community moderator

    What steps are you taking to add the sky image?

    Have you run Disk Utility's First Aid to verify there are no problems with your drive's directory structure?

    0
  • Rick Sammartino Community moderator

    I'm with Brian, how are you accessing that, when I look for skies42 it's in the textures folder. See path below. I accessed this by clicking the '+' to add a layer.

     

    0
  • Markus Stoecker

    Hi there,

    I'm getting a similiar error, when trying to add a layer, doesn't matter if one from ON1 extra or a raw-file, jpeg...

    Don't know why, doesn't happen always, doesn't matter which of my local drives. 

    @Brian: What do you mean with "Disk Utility's First Aid". chkdsk?

     

    0
  • Markus Stoecker

    Here a part of the log file with the error msg.

    2020-02-27 20:30:12 ON1 - Event (-1) on line 909 of imagepreviewextractorcanoncr2.cpp
    2020-02-27 20:30:12 ON1 - Event (-1) on line 1585 of onexploreservice.qt.cpp
    2020-02-27 20:30:12 ON1 - Event (-1) on line 1585 of onexploreservice.qt.cpp
    2020-02-27 20:30:12 ON1 - Event (-1) on line 1426 of onexploreservice.qt.cpp
    2020-02-27 20:30:12 ON1 - Event (-1) on line 1585 of onexploreservice.qt.cpp
    2020-02-27 20:30:12 ON1 - Event (-1) on line 1426 of onexploreservice.qt.cpp
    2020-02-27 20:30:12 ON1 - Event (-1) on line 1378 of onexploreservice.qt.cpp
    2020-02-27 20:30:12 ON1 - Event (-1) on line 1426 of onexploreservice.qt.cpp
    2020-02-27 20:30:12 ON1 - Event (-1) on line 1378 of onexploreservice.qt.cpp
    2020-02-27 20:30:12 ON1 - Event (-1) on line 1378 of onexploreservice.qt.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 Sandbox - ONSandboxMgr::launchSandbox
    2020-02-27 20:30:25 Sandbox - Launch Path - C:\Program Files\ON1\ON1 Photo RAW 2020\ON1Sandbox.exe
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 53 of on1sandboxapi.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 160 of onsandboxmgr.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 494 of onqtphotobuilder.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 561 of onqtphotobuilder.cpp
    2020-02-27 20:30:25 ON1 - Event (10049) on line 395 of plphotobuilder.cpp
    2020-02-27 20:30:25 ON1 - ********************** Opened file outside09.jpg with Default error: 10049

     

    and here the part with a working layer, few seconds later

    2020-02-27 20:31:49 ON1 - Event (1087) on line 160 of onsandboxmgr.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 564 of onpreviewsvcrunnable.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 160 of onsandboxmgr.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 564 of onpreviewsvcrunnable.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 160 of onsandboxmgr.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 564 of onpreviewsvcrunnable.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 160 of onsandboxmgr.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 564 of onpreviewsvcrunnable.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 160 of onsandboxmgr.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 564 of onpreviewsvcrunnable.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 160 of onsandboxmgr.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 564 of onpreviewsvcrunnable.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 160 of onsandboxmgr.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 564 of onpreviewsvcrunnable.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 160 of onsandboxmgr.cpp
    2020-02-27 20:31:49 ON1 - Event (1087) on line 564 of onpreviewsvcrunnable.cpp
    2020-02-27 20:31:59 ON1 - Event (1087) on line 160 of onsandboxmgr.cpp
    2020-02-27 20:31:59 ON1 - Event (1087) on line 494 of onqtphotobuilder.cpp
    2020-02-27 20:31:59 ON1 - ********************** Opened file skies26.jpg with Default

     

    0
  • Markus Stoecker

    yeah, another few seconds later

    2020-02-27 20:34:33 ON1 - Event (1005) on line 131 of ondocrawdata.cpp
    2020-02-27 20:34:33 ON1 - Event (1005) on line 131 of ondocrawdata.cpp
    2020-02-27 20:34:33 ON1 - Event (1005) on line 131 of ondocrawdata.cpp
    2020-02-27 20:34:33 ON1 - Event (1005) on line 131 of ondocrawdata.cpp
    2020-02-27 20:34:33 ON1 - Event (1005) on line 131 of ondocrawdata.cpp
    2020-02-27 20:35:03 ON1 - Event (1087) on line 160 of onsandboxmgr.cpp
    2020-02-27 20:35:03 ON1 - Event (1087) on line 494 of onqtphotobuilder.cpp
    2020-02-27 20:35:04 ON1 - ********************** Opened file outside09.jpg with Default

     

    ????????

    0
  • Rick Sammartino Community moderator

    Marcus, we are not Tech Support and we are not able to help with your logs or the 10049 error.

    Please gather all of your info including what's requested in this article...

    https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

    ... and send it to Tech Support here...

    https://on1help.zendesk.com/hc/en-us/requests/new

    0
  • Brian Lawson Community moderator

    Disk Utility is a drive maintenance and formatting utility that comes with the Mac OS. Yes, it is the equivalent to chkdsk.

    0
  • Markus Stoecker

    Oh, didn't noticed that I've posted it in the MAC Forum. Doesn't matter. I will contact support. It happens since I've increased the RAM.

    Thanks

    0
  • Brian Lawson Community moderator

    The first thing I would do is remove and reseat the new RAM. If that doesn't solve the problem the next step would be to remove the new RAM. If it is still happening then you can be assured the new memory isn't the cause.

    0

Please sign in to leave a comment.