error 126

Krzysztof Grzeliński

• March 19, 2020 20:08

Hi

Installed latest 2020 version and it seemed to work very well, until I wanted to export a photo. Error message 126 appears. Deleted installation with script and re-installed with the same result. Uninstalled and re-installed first 2020 release and everything works perfectly. Any suggestions?

New graphics card drivers. Third installation ON12020.1. No change. I have returned to the old version of ON1 2020.0. Everything works without a problem.

 

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  Tomasz Rompa

  • March 30, 2020 11:45

  I find on my disc version 2020 (14.0.0.7975) and no problem. I have Microsoft Surface Pro and Windows 10 Pro. Only the lasted version has a problem.

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  Bernd PALMER

  • April 04, 2020 21:42

  Same problem, but only on one of my two PCs. Re-installing ON1 doesn't help. System checked fo corrupted files - negativ. 
  
  Have submitted a report to the support team. 

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  Bernd PALMER

  • April 05, 2020 00:35

  Response from Support:
  We believe the issue may be due to an install failure with a specific run-time library.
  Please download and install this Microsoft C++ Run-time package and let us know if this resolves this issue for you.
  https://www.microsoft.com/en-us/download/details.aspx?id=14632
  
  Yep, that solves the problem!
  
  

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  Brian Lawson Community moderator

  • April 05, 2020 00:36

  Thanks Benrd, hopefully that will help others with this problem.

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  Paul Hoekstra

  • April 05, 2020 12:19
  • Edited

  Following Bernd's post I have updated all my Microsoft C++packages (2010, 2012 & 2015 , both x64 and x86). It seems to have a positive effect, but have not done much since updating. Will update this post once I have stressed the app a bit.

  Update: Restarted the PC and opened 2020.1, the first thing it did was update the catalogue, this had not happened since I did the re-install 2 weeks ago and I had made a lot of changes in Browse and Edit in that time,  it was using ~40-65% CPU, 65% RAM and 6% GPU. On completion of the cataloguing I started playing about in Browse - thumbnails load instantly and selection changes like stars, like/dislike are also instant. In Edit I noticed a huge improvement in rendering, masking is now smooth and changing black and white points with the clipping indicators on is now in real time (before it was very delayed). Moving vignettes into position is now very smooth. I have managed to keep the video card performance at the default values with the slider in the centre and fast panning, Fast Preview and GPU Render selected. The resource usage  increases with the more intense operations with RAM ~50-65% GPU ~30-40%. I had not seen 2020.1 using this amount before, so it looks as though it is making better use of available resources. If it stays like this I will be a very happy bunny! 

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  Tomasz Rompa

  • April 06, 2020 13:20

  Thanks Benrd, all is well :)

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  Johannes Reinprecht

  • April 13, 2020 13:04

  Thank you Bernd! Finally fixed!

  Solution: Download

  Microsoft Visual C++ 2010 Redistributable Package (x64)

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