error 126
Hi
Installed latest 2020 version and it seemed to work very well, until I wanted to export a photo. Error message 126 appears. Deleted installation with script and re-installed with the same result. Uninstalled and re-installed first 2020 release and everything works perfectly. Any suggestions?
New graphics card drivers. Third installation ON12020.1. No change. 
I have returned to the old version of ON1 2020.0. Everything works without a problem.
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(Mar 19)
Open a support request with On1. Describe the problem as above and include the info requested here...
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Not trying to be a wise guy but have you tried exporting to a different location like the error says? Just wondering if there is some odd permissions thing going on. Looks like your OS is Windows?
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I also just noticed you are in Develop when trying to export. Try returning to Browse 1st. I think most would recommend returning to Browse before exporting. This makes sure all your edits are saved
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I can confirm this on my systems as well. I have installed it on two different Windows 10 systems and attempted to export from the browse view. It does not give me a pop-up error, but the log file shows a failure to export the file. There seems to be no way to roll back the version either so I currently have a useless photo editor and several projects to get done Here is an excerpt of the log:
2020-03-19 21:15:21 ON1 Photo RAW - PLDoc::save() Error Number = 126
2020-03-19 21:15:21 ON1 - Event (126) on line 1625 of pldoc.cpp
2020-03-19 21:15:21 Batch - (Export) The file C:\Users\xxxx\Mirror\Photos\2020\March\March 19\_IMG7724.tif failed to save. Error Number = 126
2020-03-19 21:15:21 ON1 - Event (126) on line 676 of plbatchfolderprocessor.cpp
2020-03-19 21:15:21 ON1 - Event (126) on line 462 of plbatchfolderprocessor.cpp
2020-03-19 21:15:21 ON1 - Export of _IMG7724.dng failed.
2020-03-19 21:15:37 ON1 - Event (126) on line 453 of imagepreviewextractor.cpp
2020-03-19 21:15:37 ON1 - Event (126) on line 559 of imagepreviewextractor.cpp
2020-03-19 21:15:37 ON1 - Event (126) on line 210 of imagepreviewextractorpentaxdng.cpp
2020-03-19 21:15:37 ON1 - Event (126) on line 443 of onpreviewsvcrunnable.cpp
2020-03-19 21:15:37 ON1 - Event (126) on line 533 of onpreviewsvcrunnable.cpp
2020-03-19 21:15:37 ON1 - Event (126) on line 721 of onpreviewsvcrunnable.cpp
2020-03-19 21:15:38 ON1 - Failed to load libadobe! (Error: 12020-03-19 21:15:38 ON1 - Register XMP namespaces failed (-1).
2020-03-19 21:15:38 ON1 - Event (-1) on line 399 of xmpdoc.cpp
2020-03-19 21:15:38 ON1 - Event (-1) on line 349 of metadata.cpp
2020-03-19 21:15:38 ON1 - Event (-1) on line 2047 of onmetadata.cpp
2020-03-19 21:15:38 ON1 - Event (-1) on line 1222 of onimageformat.cpp
2020-03-19 21:15:38 ON1 - Event (126) on line 624 of onimageformat.cpp
2020-03-19 21:15:38 ON1 - Event (126) on line 783 of onimagecache.qt.cpp
2020-03-19 21:15:38 ON1 - ONImageCacheMgr::ONImageCacheWriteCmd::write() error: 1070.
2020-03-19 21:15:41 ON1 - Event (126) on line 453 of imagepreviewextractor.cpp
2020-03-19 21:15:41 ON1 - Event (126) on line 559 of imagepreviewextractor.cpp
2020-03-19 21:15:41 ON1 - Event (126) on line 210 of imagepreviewextractorpentaxdng.cpp
2020-03-19 21:15:41 ON1 - Event (126) on line 1203 of onqtphotobuilder.cpp
2020-03-19 21:15:41 ON1 - Event (126) on line 1161 of onqtphotobuilder.cpp
2020-03-19 21:15:41 ON1 - Event (126) on line 428 of onqtphotobuilder.cpp
2020-03-19 21:15:52 ON1 - Event (126) on line 665 of onimageformat.cpp
2020-03-19 21:15:52 ON1 - Event (126) on line 434 of onimageformat.cpp
2020-03-19 21:15:52 ON1 - Event (126) on line 2043 of psddoc.cpp
2020-03-19 21:15:52 ON1 - Event (126) on line 1554 of onimageformat.cpp
2020-03-19 21:15:52 ON1 - Event (126) on line 627 of onimageformat.cpp
2020-03-19 21:15:52 ON1 - Event (126) on line 1940 of pldoc.cpp
2020-03-19 21:15:52 ON1 Photo RAW - PLDoc::save() Error Number = 126
2020-03-19 21:15:52 ON1 - Event (126) on line 1625 of pldoc.cpp
2020-03-19 21:15:52 Batch - (Export) The file C:\Users\xxxx\Mirror\Photos\2020\March\March 19\_IMG7723.tif failed to save. Error Number = 126
2020-03-19 21:15:52 ON1 - Event (126) on line 676 of plbatchfolderprocessor.cpp
2020-03-19 21:15:52 ON1 - Event (126) on line 462 of plbatchfolderprocessor.cpp
2020-03-19 21:15:52 ON1 - Export of _IMG7723.dng failed.0 -
This needs to go to support. Use the Submit a request link below and include the information requested in this article: https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide. They will be able to interpret the log file and tell you what's going on.
It would be interesting to know what they say is the cause & solution.
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I am having the same problem
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Similar issues - Support working on it.
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I'm in the same boat. My business depends on a reliable editor and the ability to export my raw files into jpegs. How does a release come out that this function is not well tested?
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I am having the same problem after new update.
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I am in the same situation, since the installation of the new version I cannot export the photographs
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All of you people should be sending in a support request for this problem.
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Support is working on the problem don't send reports in this will only take them away from fixing the problem
I have found if you use the version be fore the upgrade it is ok
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Everyone needs to send in data to help isolate the problem. That's an On1 request.
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Don't send any thing it takes the time away from the problem and stop telling people to do so
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Graham, you realize that Rick has direct connections to the company, right? If he says the company has requested the information then everyone having the problem should do so.
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he has not said the company has requested the information and y wouldn't the company request it themself I have been in touch with Steve over the problem she has not mentioned it
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Just a thought - I am not have any of the issues reported in this and another thread.
I installed 2020.1 on Win 10 from a downloaded install executable not from the upgrade inside the On1 app.
When I installed I ran the executable as administrator and during the install there was a pop-up asking if I wanted to install for all users or just one account ( don't remember exact wording ) but I selected all users.
I'm still betting there is some odd permission thing going on as a result of some recent Win 10 updates.
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David, I agree. I also always install as admin (Win 10) and I think (but I'm not sure) that I installed for all users. I don't have any of these save or error 126 problems either.
If anyone who does have these problems can verify how they did their install, it might help pin down the problem.
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I have Windows 10. New install as admin and for all users - the same problem.
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Ok then. Really strange how some have the problem and others don't. I wonder what the key is.
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Yeah it is strange.
I was just reading an article that Windows defender is throwing an error for some users that says "The Windows Defender Antivirus scan skipped an item due to an exclusion or network scanning settings" . I use Windows defender and am not seeing this issue either.
I might be wrong but I can't help but think the whole thing is a Windows issue and not On1.
Have any Mac users reported a similar issue?
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That's a good question. I just popped over to the Mac forum and don't see any posts specifically about this, but there could still be Mac posts in other forums.
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I haven't heard of any Mac users having problems like this. If someone having the problem cold roll back their last Windows update and see if the problem goes away it might help identify it the problem is related to that last Windows update.
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The problem occured after updating the program. At the time Windows has not update. I closed the program and asked for updates a few minutes after restarting.
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I just commented on another post in this forum.
https://on1help.zendesk.com/hc/en-us/community/posts/360059570051/comments/360009789332
I have build 1909, but it doesn't look and feel like the very latest. Will let you know when I have re-installed.
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Mine is now error 126 after 2 re-installs and re-installs of video card drivers.
before all that waste of time work was reporting error 193 every failed attempt
please make original 2020 version available so I can export my photos
can you send a link to me?
It's not even showing thumbnails in brows any more
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Brian, you are not talking to the company on these forums, just other users like yourself. You'll have to send a support request and ask them for a download link for the previous version. You should also report all this to them. Use the Submit a request link at the bottom of this page and include the information requested here: https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide
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I am coming to believe that On1 does NOT SUPPORT WINDOWS.
I love that it can handle most of my editing needs and can go further when I need BUT:
sense I started (maybe version 9) there have ALWAYS been problems with most of the versions and tech kept telling me to update drivers which wasn't the problem nor fixed it. On one or two versions I couldn't display or edit rar, again "update the drivers" which did not work. I finally resolved that problem but now they are clueless as to why the newest update does not work in windows. I think they do all their windows testing on mac's running windows as a os. My video card has at least twice the minimum specs required according to their specs, and yet I'm wondering should I go put a high-end new card to solve this problem. I'm NOT going to because they might guilt me into a new computer for next version and a new house for my new computer the following version. I think the ENTIRE PROBLEM is that they don't have any non mac - true windows beta test their software. On1 is the ONLY SOFTWARE THAT HAS PROBLEMS ALMOST EVERY NEW VERSION. It almost has to be that they do not test in native windows machines before releasing?
My best guess
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My PC (Windows) and video card is about 10 years old and works just fine. It is slower than most, but I have no errors or crashes.
I agree though that there are persistent problems in the software itself that should have been fixed by now.
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Over the passed week I have rebuilt my laptop and have been using it successfully doing extensive browse tasks and a good number of edits, here's a copy of what I sent to Support:
Finally, On1 2020.1 is working as it should. To get here I have had to strip out my laptop completely and
Reset W10 (1909) including wiping both disks of apps and data
Updated GPU and other drivers
Re-installed 2020.1
Set power to high performance
Set On1 to use GPU in W10 and Nvidia control panel
Copied data from a backup.
Created catalogs
Had one or two crashes
I noticed that the display scaling in W10 may be having a negative effect when set to W10 default of 125%. Mine set to a custom scaling factor of 100% and all works.Later I also set Windows Defender Exclusions as follows and have had no significant issues since.
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