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Surface Pro 7 - Compatible with ON1 2020?

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17 comments

  • Russ Fortson

    I can confirm On 1 Raw 2020 doesn't work with the SP7, not counting janky workarounds.  I "upgraded" from 2018 to 2020 to get dual displays and seem to have wasted $50.

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  • Chris Sprinkle

    While I don't have a SP7, I do have a Surface Laptop 3 with the Intel Iris Plus graphics. I've yet to get ON1 Photo Raw 2020 to correctly show thumbnails and previews. Typically they are simply blanks on the screen. I've tried what support says (yes, these are the latest drivers available) and I've disabled GPU rendering which didn't help either. Now the option to select GPU rendering is greyed out. Perhaps this occurred after updating to PR2020.1.

    At this point it's pretty disappointing to have an app I like not function on a VERY new piece of hardware. PR2020 does function on my Surface Book utilizing the NVIDIA GPU in the keyboard.

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  • Russ Fortson

    The sad irony is that I upgraded to the Surface Pro 7 from the lower spec'd Pro 4 in part so I could run On1 Raw 2020 on dual monitors.  Instead, the software is unusable on the Pro 7.

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  • Alan Edelman

    The new Intel DHC drivers don't fix the problem either. Hard to defend On1 when they clearly do not address problems with their coding, it remains a form of crippleware.

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  • Russ Fortson

    Yep, just doesn't even start now.  I've wasted my money and have completely given up on this program.  I'm back to using Lightroom, Luminar 3, or Olympus Work Space.  

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  • Rick Sammartino Community moderator

    You can get a refund you know. As long as it's a recent purchase, just let Customer service know it's not working on your hardware.

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • Russ Fortson

    Thanks, I'll try that.

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  • Alan Edelman

    Many of us use ON1 on more than one platform and have stood by On1 despite many programming gaffes, including installation issues with the most recent version. I would rather see On1 fix their code than dodge the issue.

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  • Jeff Reynolds

    Well that answers my question - ON1 still doesn't work on the new Surface offerings with Intel Iris graphics. The true irony is my Surface Pro 6 (which has to be 3 years old now) works perfectly - but I upgraded to the larger and more modern laptop: Better processor, better battery life, bigger screen/keyboard, and everything works better on it -- except ON1. Same problem as others have reported: Thumbnails are rough (if they show at all), attempting to open a picture more than likely crashes or hangs the app.

    Lightroom and other Adobe offerings, Capture One, Luminar - All work beautifully. But I'd really rather have ON1.

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  • Joseph Cosentino

    well I have had a SP7 since December and on1 2020 did not work.  i was reading this post and I went in and changed the computer color profile to srgb.  then I went into the preferences and slid the gpu slider all the way to the left and It seems to be working now.

    I tried it on 2 raw files and seems to be fine.  

    I am going to test it a little more but it looks promising

    joe

     

     

     

     

    p7

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  • Alan Edelman

    This worked on my Surface 7 tablet. When you drill down into the display settings and get to the Windows XP style panel for color management there are 2 sRGB profiles. Pick the second/non-default. There should be a small shift in color and brightness of the display.

    I was finally able to preview and process some NEF Nikon Z raw files, I will experiment with settings for the GPU slider when I have the time and inclination. At least the effects filters I tried, and even the AI masking, worked.

    Sadly the Ice Lake processor in the Surface is crippled by slow clock speeds but perhaps experimenting with the GPU slider will help speed things up even though I am just working in 8 bit sRGB with raw files and not the usual 16 bit ProPhoto as on a desktop.

    Photoshop pushes the same images through faster but perhaps with experimentation things can improve.

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  • Jeff Reynolds

    Just tried this again on my Surface Laptop 3 with the Intel Iris video. Downloaded the latest ON1 and installed. Switched to the standard sRGB color profile, then restarted the whole machine. Launched ON1 then slid the GPU slider all the way to the left.

    No luck. Photo thumbnails sometimes show up in the library, but switching to develop just gives me a very low-resolution preview. Preset thumbnails do not render, nor do any adjustments to the picture show any difference. Heck, can't even change the zoom level of the picture. Ultimately, ON1 either hangs or crashes.

    Once again, I'll point out that CaptureOne, Lightroom, and Luminar all work well. I'm currently using Lightroom, but it isn't my preference because of (1) subscription model and (2) requires me to import photos into a "library" in order to work on them. ON1 works fine on my 16-core desktop with high-power video card, but I need it to work on my laptop.

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  • Brian Lawson Community moderator

    You should be talking with support about this Jeff. Help on the forums comes from other users. Use the Submit a request link below and include the information requested in this article: How to submit a problem to ON1 Tech Support - A Step-by-step Guide. You can include a link to this thread.

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  • Jeff Reynolds

    I have. Got some nice replies about 5 months ago (not sure of the exact date). In that time, all updates have been applied as per Windows Update. Latest ON1 was downloaded and installed yesterday. No change in the situation.

    What bothers me, is it worked so well on my less powerful Surface Pro (which I no longer have) also had Intel integrated graphics just not the new Iris flavor.

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  • Chris Sprinkle

    I'm reasonably certain, based on research from the almighty Google, that this is an incompatibility between Qt and the later versions of the Intel graphics drivers.

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  • David Cakalic

    Thanks for all the replies.

    I actually had problems with Lightroom also on my SP7 (v. 6.x-.... the last NON-subscription version.)  My video playback was green in lightroom.... until I finally got around to calibrating my monitor with a Spyder.  Then it seemed to work!  Some research then showed others found the same thing - and as Alan noted above  (and On1 did in my support email) that activating the standard sRGB profile & using that would help also. 

    At this point in the product cycle, however, I'm not interested in ON1 Raw 2020... I'm guessing they'll have a new version in the Fall or Winter.  If I get bored over the Summer I may try On1 2020 with my calibrated display or the sRGB profile,  but I'm still not really impressed to hear they haven't gotten things worked out for the Surface Pro Line.  I understand that with all the variations of graphic chips & PCs this can be difficult.  But I'd think the Surface lineup would be an easy target to go after... its not like they have 20 variations to target like Dell, HP or Lenovo... and maybe its my own bias, but I imaging Surface is a common choice for photographers who want a highly portable device.  At the very least you'd think they'd be able to read the current profile and give a warning & instructions on how to resolve within the software.

    Thanks for all the feedback on the thread, and I'll update if I find anything new on my end.

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  • Tj Cadle

    Would really like to know if this issue has been resolved? Are any of you running On1 2023 successfully on a surface pro 6 or newer?

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