ON1 Support, or lack thereof

James Easley

• April 01, 2020 16:34

Does anyone know if ON1 is providing email during this pandemic shut down? I've sent in a question over 48 hours ago and have had no response. I need to know why there are no backgrounds in the folder after upgrading to the newest release. Where are they?

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  Rick Sammartino Community moderator

  • April 01, 2020 17:28

  Firstly, if On1 is doing what they're supposed to be doing, they're all at home. Whether they can provide support from there I wouldn't know.

  Second, On1 always comes with built in backgrounds, so are you looking for those or are you looking for your own backgrounds?

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  Brian Lawson Community moderator

  • April 01, 2020 17:46

  They are providing support from home. https://www.on1.com/blog/were-in-this-together-on1-update/ 

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  Rick Sammartino Community moderator

  • April 01, 2020 21:16
  • Edited

  Oh good. I missed that update somehow. Good to know,

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  James Easley

  • April 01, 2020 19:46

  I assumed they were working from their home. If anything could fit home work, troubleshooting would be it.

   

  I'm looking for the backgrounds packaged with the software, not my own backgrounds.

   

  Thanks

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  Rick Sammartino Community moderator

  • April 02, 2020 16:26

  Those backgrounds will be there, where are you looking for them?

  You should be able to find them by either adding a Layer and navigating to them or adding a Texture and they will be in the textures list.

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  Paul Hoekstra

  • April 04, 2020 21:32

  On1 Tech Support are definitely operating, had a reply from Stevie today within 24hrs of submitting a request.

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