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Blank Thumbnails In Browse

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22 comments

  • Brian Lawson Community moderator

    It is also interesting that all the files without a preview have a single star rating or did you do that to flag them yourself?

    • What do you see if you switch to Fast Previews?
    • Does the image display in full screen view or in edit mode?
    • Do you have the latest 2020.1 update?
    • Does the Rebuild Preview command do anything? Try it with the Alt key held down too.

     

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  • john grimley

    I put the star rating on so i could easily find them to create JPGs. 

    Only just bought the software so not 100% sure how to rebuild or fast previews 

    No in full screen i get the below, it als seems to lock up the programme all i can do i click on browse to get back 

     

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  • Brian Lawson Community moderator

    What color space are those files in? 

    Are the images that do show previews from the same camera as those that do not?

    Can you post one somewhere for me to download and take a look at?

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  • Brian Lawson Community moderator

    The Refresh Preview (sorry, got it wrong above) command can be found under the Photo Menu.

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  • john grimley

    Fast makes no difference, all photos taken on same trip with same camera Panasonic GX8 all are .RW2 files. 

    Happy to send one over not sure how? 

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  • john grimley

    photos that show are in sRGB IEC61966-2.1 those that are not showing show nothing in the colour spage

     

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  • john grimley

    tried refresh preview also using alt key made no difference 

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  • Brian Lawson Community moderator

    You can upload the .rw2 file to any web sharing service like Dropbox, WeTransfer, Google Share, etc., then post the download link here.

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  • john grimley

    https://1drv.ms/u/s!Av66arVt7u0djeQftaPYlZf1U2njog?e=C5QAf9

     

    381 shows 

    382 doesnt

     

    shared via onedrive

     

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  • john grimley

    just rechecked in lightroom and re-imported the same folder and everything shows. 

     

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  • Rick Sammartino Community moderator

    I agree, 381 shows up and 382 doesn't.

    I see that 381 is 23mb while 382 is only 2.4 mb. Something is wrong with it.

    John, don't delete your RAW files after making JPG, that defeats the purpose of having a non-destructive editor.

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  • john grimley

    but if i cannot see them i cannot use them 

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  • Rick Sammartino Community moderator

    Irfanviewer says 382 is a JPG that's labelled as an RW2. It's only 2.4mb while 381 which is a real RW2 is 23mb.

     

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  • john grimley

    oh okay wonder how that happened 

     

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  • Rick Sammartino Community moderator

    Once I changed 382 from RW2 to JPG, On1 was able to see it properly.

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  • Rick Sammartino Community moderator

    Do you shoot both RAW and JPG with your camera? Maybe there is something in the process that's labelling them all the same.

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  • john grimley

    how do i do that sorry just bought a pc been a mac user all my life 

     

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  • john grimley

    only raw 

     

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  • Rick Sammartino Community moderator

    Ok, I don't know why you'd have files incorrectly labelled as RW2 when they are actually JPG.

    You can't change the extension in Photo Raw, you need to do that in Windows. To find it, right-click the photo in On1 and select Show in Explorer, then you can right-click the file in Explorer, select Rename and change just the extension (RW2 to JPG). Then try again to see if it opens in On1.

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  • john grimley

    Sorted now thanks both all renamed and showing. Seems the files with errors were those I edited with the capture one trial.

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  • Rick Sammartino Community moderator

    John, wouldn't that mean you still have RAW versions of all of those JPGs? Unless you're going to re-edit, you wouldn't need them anyway.

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  • Russ Gfeller

    I had the black / blank pictures when I migrated raw files from Lightroom on about 20 pictures. What I found worked was to reset picture to default settings and they would show up. Just needed editing and all was well. I guess there was something that went wrong with migration or the Lightroom sidecar file was not compatible. I verified that Lightroom could see the raw file to isolate the problem. Hope this helps you.

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