losing saved adjustments

Paul Crisanti

• April 14, 2020 14:12

I am finding hat images I've worked on with many adjustments, when re-opened days later are missing all the adjustments even though I still have my .on1 and .xmp files in the folders along with the CR3 files. I am losing days of processing work! What could be causing this?Is anyone else having this issue? Mac 10.14.6 and the latest On1 2020 version is installed

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  Brian Lawson Community moderator

  • April 14, 2020 14:25

  You need to report this to support. Use the Submit a request link and include the information requested in this article: https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide.

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  Peter Gude

  • April 15, 2020 15:07

  I had the same issue with 2020 and a NAS.

  Since i changed to a separate SSD for scratch and cache and upgraded to Catalina and the latest version of 2020 this has not happend anymore.

  Not sure if this is a coincidence or ...

  I will keep an eye on it though.

   

   

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  Paul Crisanti

  • April 16, 2020 12:42

  Very Interesting and not happy you had the same grief Peter,  but less frustrated to know some else also had this happen.

  I was using a SSD drive MAC OS Extended Journaled and the latest ON1 version 2020.1 (14.1.0.8739) in 10.14.6.

  I can't go to Catalina for fear of screwing up the use of my older CS 5.5 products (photoshop, Illustrator).

  I since this problem occurred I moved all my working files to my internal drive and catalogued them all.

  Today I just send files to the tech so we shall see.

  Thanks for sharing your experiences.

  ~p

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  Juha Karvonen

  • April 18, 2020 10:12

  Same problem here.

   

  All adjustments I've made with Photo Raw 2020 are not applied. More recent adjustments made with version 2020.1 are applied so far.

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  Paul Crisanti

  • April 18, 2020 18:17

  Het there Juha,

  I was done it was a permissions issue and was told to go in to system pref/security/privacy and grant "Full Disk Access" to On1, + Files and Folders. I am running 1014.6 and only found I could add On1 to the list for Full Disk Access. So far so good. However I also went from working on my external SSD drive to my internal and also catalogued the folders for good measure.
  I am still waiting on a reply about where to find the Files and Folders option. It might only be available on later Mac OS I'm thinking. Good luck.

  ~p

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  Juha Karvonen

  • April 21, 2020 17:30

  Hi.

  Thanks for the tip. Unfortunately that didn’t work.

  I already had photos catalogued on the internal drive. Maybe I should move the photos on an external drive in uncatalogued folder :D

  .juha

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  Paul Crisanti

  • April 22, 2020 15:11

  Sorry to hear that. I guess you need to submit a regular tech ticket providing the files and info they require so they can dig into it. here is the guidelines: https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

   

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  Jurgen Schraepen

  • April 25, 2020 13:28

  I have reported this issue already 2 times. Once during the beta and once after the initial release.

  Fortunately I have not had this issue again. 

  The only thing changed in the time being, is my Mac. 

  The issue only occurred on my iMac with external USB SSD drives.

  On my Mac Pro with internal drives, no issues since a few months.

   

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  Paul Crisanti

  • May 04, 2020 11:38

  I have also switched to another (2017, but new) computer.
  And went from writing to an external drive (journal, non-catalog), to the internal drive, cataloged
   and not seen it again.

  I have been backing up those on 2 other externals.

  Haven't had time to go back to them to see if the backups held the adjustments.
  Maybe today as you remind me of that issue 

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