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Wacky stuff is going on!



  • andrea pedrazzini

    Rick, never happened...this picture needs an exorcishm...😱


  • andrea pedrazzini

    joking aside, it seems that a preset remains in memory when you use Screen setting 

  • Rick Sammartino Community moderator

    Yes, the only explanation I have is that something got corrupted during Export and the wrong filters were applied. Its only happened the one time.

  • John Owles

    I am new to ON1 so I don't yet fully know what to expect. However I am seeing the same thing, particularly when using Sharpening/Noise AI. A "before/after" slider appears with a black layer behind. The image is also very soft.

    What has happened and what is the solution?

  • Brian Lawson Community moderator

    Can you post a screenshot showing us what you are seeing?

    Also, please tell us about your system. What are its specs?

  • John Owles

    HP ZBook Fury 17 G7 Mobile Workstation
    Processor    Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz   2.71 GHz
    Installed RAM    32.0 GB (31.8 GB usable)
    Device ID    6D73C2C9-6EBD-4A16-8246-183C48C29192
    Product ID    00330-53548-87976-AAOEM
    System type    64-bit operating system, x64-based processor
    Pen and touch    No pen or touch input is available for this display

    Windows 11 V: 22H2

    Here is what I am seeing:-

  • John Owles

    I expected to see a before and after sort of thing?

  • Brian Lawson Community moderator

    Yes, that is what you should be seeing.

    Which GPU does your system have and how much VRAM? According to the HP site it has an integrated Intel UHD Graphics processor but then it also lists 5 NVIDIA and 2 AMD discreet processors.

    Have you made sure you have the latest drivers for the GPU Installed? I would get them from either the HP site or if possible (HP plays games with their systems that sometimes prevents normal drivers from being used) from the GPU manufacturer's site. Do not rely upon the Microsoft updates as they are usually several versions behind and can actually roll systems back to the earlier version the update contains.

    "OpenGL 3.3 and Later is Required" - How to Update Video Card Driver (Windows Only) - Photo RAW

    The other thing I suggest you try is the Delete Settings File procedure.

    If neither of those fixes the problem you'll have to contact tech support. Be sure to tell them you've done the Delete Settings as that is the first thing they will ask you to do.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

  • John Owles

    When you say "that is what you should be seeing", could you explain please.

  • Brian Lawson Community moderator

    You should be seeing the before and after that you expected. Sorry, I could have made that more clear.

  • John Owles

    Thank you, that is what I thought, but I needed to clarify before I contact Tech Support.

  • Brian Lawson Community moderator

    Before you go there, what happens if you turn off the Filmstrip? Your GPU may not be able to keep up with the demand. You never said which GPU your laptop has.

  • Keith Reeder

    John - GPU details, please.

  • John Owles

    OS Name    Microsoft Windows 11 Pro
    Version    10.0.22621 Build 22621
    Other OS Description     Not Available
    OS Manufacturer    Microsoft Corporation
    System Name    JAYOH-LAPTOP-2
    System Manufacturer    HP
    System Model    HP ZBook Fury 17 G7 Mobile Workstation
    System Type    x64-based PC
    System SKU    302M1UC#ABU
    Processor    Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz, 2712 Mhz, 6 Core(s), 12 Logical Processor(s)
    BIOS Version/Date    HP S92 Ver. 01.13.00, 23/03/2023
    SMBIOS Version    3.2
    Embedded Controller Version    22.78
    BIOS Mode    UEFI
    BaseBoard Manufacturer    HP
    BaseBoard Product    8780
    BaseBoard Version    KBC Version 16.4E.00
    Platform Role    Mobile
    Secure Boot State    On
    PCR7 Configuration    Elevation Required to View
    Windows Directory    C:\WINDOWS
    System Directory    C:\WINDOWS\system32
    Boot Device    \Device\HarddiskVolume1
    Locale    United Kingdom
    Hardware Abstraction Layer    Version = "10.0.22621.1413"
    Username    JAYOH-LAPTOP-2\User
    Time Zone    GMT Summer Time
    Installed Physical Memory (RAM)    32.0 GB
    Total Physical Memory    31.8 GB
    Available Physical Memory    18.2 GB
    Total Virtual Memory    63.8 GB
    Available Virtual Memory    40.5 GB
    Page File Space    32.0 GB
    Page File    C:\pagefile.sys
    Kernel DMA Protection    On
    Virtualisation-based security    Not enabled
    Windows Defender Application Control policy    Enforced
    Windows Defender Application Control user mode policy    Off
    Device Encryption Support    Elevation Required to View
    Hyper-V - VM Monitor Mode Extensions    Yes
    Hyper-V - Second Level Address Translation Extensions    Yes
    Hyper-V - Virtualisation Enabled in Firmware    Yes
    Hyper-V - Data Execution Protection    Yes

  • John Owles

    Didn't quite mean to do that! Meant to attach.

  • Brian Lawson Community moderator

    Either way, it doesn’t answer the question. Nowhere in there does it talk about the GPU.

  • Brian Lawson Community moderator

    John, I'm guessing that the lack of any discrete video processor information in your system report means that your laptop contains just the built-in Intel GPU. Make sure your video drivers are configured according to "OpenGL 3.3 and Later is Required" - How to Update Video Card Driver (Windows Only) - Photo RAW.


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