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Reset All

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13 comments

  • Brian Lawson Community moderator

    If you're positive you had only one image selected when you used the Reset All command you should report this to support with the Submit a request link below. Be sure to include the information requested in this article: https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide 

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  • William Walsh

    I am bewildered by Reset All, it does not reset everything. For example I opened the Portrait tab and it located the face. I had also done some masking. When I Reset All, the portrait identification was still in place as was some of the masking. The only way I can get a true fresh start is to delete the photo then go to the Recycle Bin and restore the file. Am I expecting too much?

    - Bill

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  • Brian Lawson Community moderator

    How do you know that the Reset All Settings command is not working? What is telling you that the Portrait filter is still in place?

    I just tested this and I found that the Settings Applied display in the right hand column does not get updated properly. It will continue to show the settings that have been removed even though they are actually gone. Selecting a different image in the Browser then returning to the original photo will update the display and show the settings have actually been removed. You will also see the little ± badge in the lower right corner of the image has been removed. You have to be in Thumbnail view to see the badge.

    One more way you can verify that the settings have actually been removed is to open the image in the Editor again. When I opened mine everything had been reset properly. If you do still see your previous edits you can delete the Portrait filter (and any others still present) manually. It isn't necessary to delete your photo then restore it from the trash.

    If the Reset All Settings truly is not working for you the first thing I would do is reset the program's settings. Press the Shift key while the program is launching and you'll see a dialog with options for deleting your personal settings file or the program's. Start with yours and if that doesn't work try it again with the program's settings. If it still does not work you'll need to contact support.

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  • William Walsh

    Perhaps I jumped the gun on this. I am still running 2020.0 the original release because I have had issues with the updates.

    I did try the things mentioned like going to another photo and back again. To answer your question, I know the search has not been undone because the very first time I click on the Portrait tab it takes a noticeable amount of time to analyze the picture. Each time afterwards it switches from Develop  into the Portrait tab immediately without delay and frames the face, even after doing a Reset All. There were other clues as well, but I don't recall exactly what they were.

    Am I mistaken in thinking that Reset All should undo everything in the photo?

    - Bill

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  • David Kick

    Nitin, On what page of which user guide is that documented?

    Here is what I see in the latest user guide:

    RESETTING EDITS
    Any edits you have made with ON1 Photo RAW 2020 can be completely reset from within the Edit module.
    This includes photos you might have pasted or synchronized settings onto inside Browse, or anything done
    within the Edit module.
    The Settings menu offers eight options for erasing edits made to a photo:
    • Reset All Settings: This removes all adjustments made to a photo in the Edit module. (This
    option can also be accessed from the Reset All button at the bottom right of the Browse and
    Edit windows.)
    • Reset Develop Settings: Removes only the settings applied in the Develop tab.
    • Reset Effects Settings: Removes only the settings applied in the Effects tab.
    • Reset Portrait Settings: Removes only the settings applied in the Portrait tab.
    • Reset All Retouching Tools: Resets any retouching applied anywhere in the Edit module.
    • Reset Local Adjustments: Removes all local adjustment layers.
    • Reset Crop: Returns the image to its original, uncropped size.
    • Reset Text: Removes any text blocks.
    You can undo any of these changes immediately after making them; otherwise resetting with the
    appropriate option will permanently reset the image.
    NOTE: When working in the Edit module, the Reset, Copy/Paste and Sync
    settings work on the currently selected layer.

    Edit to add: This is from page 95.

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  • Brian Lawson Community moderator

    Pg 25: "Reset All removes all edit adjustments made in Edit from the selected image or group of images."

    Pg 56: "Reset All Settings: This removes all adjustments made to a photo in the Edit module. (This option can also be accessed from the Reset All button at the bottom of the Browse window.)"

    Pg 68: "Reset bar: Reset all (all Edit module settings), Reset (resets the current tab’s settings), Sync settings with previously edited photo (when in Filmstrip view)

    Pg 73, the ONLY place it says something is not reset: "The Reset All command inside the Edit module will not reset transforms made with the Move tool. To reset your layer to its original, non-transformed state, click the Move tool and adjust any rotation you might have made, as well as any flip operations." Bolding is mine.

    The Reset All does remove all Effects, Portrait, & Local Adjustment filters. The only thing it does not remove is Transformations made with the Move tool.

    If you come back into the Portrait tab after using the Reset All command a new portrait filter gets added, just like going into the Local Adjustments tab when there are no Local Adjustments yet; a new one is created for you automatically. The fact that it takes less time to find the same face a 2nd time is in no way indicative that the filter was not removed.

    I'd like to see a pair of screenshots showing the grid view of an image that has been edited before and after using the Reset All command. I'd like to see the Applied Settings panel expanded too.

    If you'd like you could also zip together an image file along with its .on1 & .xmp sidecar files after using the Reset All command, and upload the zip to a sharing service like Dropbox. Post the download link for me so I can take a look at the files.

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  • Brian Lawson Community moderator

    Can you send me a file which you have reset but which was in fact not reset?

    You were asked where the manual documents that Reset All does not reset everything. Can you provide a page number please?

    Until I can replicate the problem there is nothing I can tell the engineers. Can you provide a step-by-step procedure that will produce the problem?

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  • William Walsh

    Brian,

    I want to thank you for your attention and assistance. I tried to reproduce the steps I took without success. If I had known that Reset All does not in fact reset all may have helped me at that time. In order to get what I want I may need to reset some things under settings, but even that falls short. It is unfortunate that Reset All does not do what it implies. I would love to see a "Take me back to the very beginning, no holds barred" option. Gee, that kinda sounds like Reset All, doesn't it?

    Thanks again,

    - Bill

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  • Brian Lawson Community moderator

    The ONLY thing Reset All does not reset are transforms made by the Move Tool. The only place you are going to use those is in a Layered image. It makes no sense to move a single image as that would simply leave part of the canvas exposed. Reset All should delete any and all Filters, Portrait filters, and Local Adjustments that have been applied to the image along with resetting to defaults all the Develop panels sliders.

    Try this, apply a portrait filter to an image. You can make any other adjustments if you want. Now return to the browser and use the Reset All command. Quit the program. Zip together the image file and its .on1 & .xmp sidecar files for me. If the Portrait filter is still there I'll be able to see it when I open the image on my system and we will have something we can give to support.

    Restart the program and edit that image again. Go the the Portraits tab. Is the mask applied immediately the same as you described above or does it take some time like it took the first time? I'm wondering if when you go there the 2nd time without quitting the program it is retrieving cached data making it seem as though a newly applied filter was happening as quickly as a previously applied filter.

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  • David Kick

    Brian, just a comment and may be why William is seeing issues.

    Out of curiosity I just played around with a portrait and see this:.

    If you use the portrait tab and make adjustments any changes to the portrait tab are not reset by "Reset All" if you stay in Edit and you select reset all, everything else is reset

    If you use the portrait tab and make adjustments any changes to the portrait tab and everything else is reset by "Reset All" if you return to Browse first  and  then select "Reset All"

    Bottom line, as you indicate, you must return to Browse in order for RESET All to clear the portrait tab settings. I think William may be seeing the issue with Reset All while still in edit mode. Wonder if this is a bit of a bug or on design by On1??

     

     

     

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  • Brian Lawson Community moderator

    Thanks David, I'm seeing it now too. I'm going to report it as a bug. I appreciate the help.

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  • David Kick

    You are welcome Brian. Glad I could be of assistance.

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  • Brian Lawson Community moderator

    Stevie has passed this along to the development team for fixing.

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