Lost my recent edits
In the midst of using the AI Mask feature, On1 2020 froze on me and I had to use Force Quit. When I reopened the programme, none of the edits I have done in the past few days are showing. These are all JPG files and represent all the photos I have stored on my MacBook Pro from 2014—almost 500 all told.The Sidecar files are all there and indicate that they have been updated in the past week.
The photos are on an external SSD and the caches on another.
I assume there is a way of restoring the edits via the sidecars. What is it please?
-
About 10 posts back, Brian mentioned that Support found a bug regarding this problem, so no guarantee that a reinstall will help at all.
But, if it's what you want to do...
Depends on if you want to start fresh or just try a quick reinstall. I would suggest a quick re-install first following the suggested method in the release notes. If that doesn't help, then consider the other.
https://on1help.zendesk.com/hc/en-us/articles/360032741611-ON1-Photo-RAW-2020-Release-Notes-Download
If you want to do a clean install, there is a script at the bottom of this article to wipe everything. That means rebuilding your catalogs, re-installing extras and presets.
If that is what you want then run the script, check your PC for On1 folders that might have been missed and delete them, and running a Registry cleaner wouldn't hurt before reinstalling.
https://on1help.zendesk.com/hc/en-us/articles/206500417-Uninstall-the-ON1-Software-Products
You can get a fresh copy here...
https://on1help.zendesk.com/hc/en-us/articles/205534438-Product-Downloads-for-ON1-Owners
0 -
Support told me that they were unable to reproduce the problems I have been experiencing, so whether they really have found a bug remains to be seen.
I am getting a new, and faster, MacBook Pro in about ten days, so will probably reinstall On1 afresh on it. I don't have any catalogs, and as far as I know no extras or presets.
The sidecar files from all my recently re-re-edited 2019 folders have detached themselves yet again in the past 24 hours!
Don't know if it could be a compatibility problem with Topaz apps. However, when I run Denoise or Sharpen AI I always quit On1 first, since they are all so memory hungry.
0 -
Here is the process for completely removing the program and its data files (except sidecars for your images).
Delete the following folders:- /Applications/ON1 Photo RAW 2020
- /Library/Application Support/ON1
- /Library/Frameworks/ON_____.framework
- ~/Library/Application Support/ON1 — Make sure to export all your presets first so you can import them after reinstalling
- ~/Library/Caches/com.ononesoftware.ON1PhotoRAW____ There are several of these
- ~/Library/Caches/ON1 Photo RAW 2020
- ~/Library/Preferences/com.ononesoftware.ON1______ There are several of these one for each program module
0 -
Thanks as always to Brian and Rick for providing the support that is often lacking from the company!
Brian, I see several more files and folders than you list above when I drop the app on App Cleaner. These include the script to remove On1, a folder called com.on1.ON1Wait (not checked), various diagnostic and crash reports, an application script that has zero K. Should I remove these as well?
As a precaution I am backing up my photos and sidecars on a regular basis to my cloud account rather than just the nightly scheduled backup. As others have commented many times, it's unfortunate that there is no backup included in the programme, as there is with Lightroom each time one quits.
0 -
The script to remove the program lives inside /Library/Application Support/ON1 so it will be removed by my procedure. :) com.on1.ON1Wait lives in a temporary folder and will go away the next time your computer is restarted. The 0K application script is just a link to the program removal script and gets deleted with the program's application folder.
And yes, I did miss the log & diagnostic files, sorry. They have absolutely no affect on how the program performs though so delete them or not as you see fit.
0 -
I have done a clean install. How do I get the On1 System Preferences to recognise the Perfect Browser cache I already have on an external SSD?
0 -
You can't. A clean install means starting over from scratch. I imagine you'll need to delete it like you did the other folders and move (or create) the new one to the SSD.
0 -
Concerning the problem of the lost edits since the last update ,this morning without looking for a solution I found one ,just by renaming a folder , suddenly all my edits are back.
I did rename my folders ,and now looks like everything is back to normal.The folders are still on the same ssd drive, nothing else have change ,only the names.
0 -
It's good that you got your edits back, but the info would be more useful to others if you specified how you did that.
- Did you use On1 to rename folders or did you do it outside of On1?
- Did you just change it, or did you change it back again?
0 -
I did change the name inside On1, and no I did not change it back.
Just got a reply from support ,
"This does make sense regarding renaming any folders or images as ON1 associates edits specifically to the name of the images or folders.
We will inform our development team of this to see if they can find a way to refine this link breakage so that name changes do not cause this issue in the future."0 -
It seems to me that the database is the issue and if you can identify the database and delete it when accessing the directory structure of you images the data are would rebuild it self. I did a test where a director structure was renamed in finder on my Mac.
When I launched ON1 and weren't to that directory and clicked on a subdirectory the edits were there. I renamed the directory and the edits for the sub directory were still there but no other sub directory showed edits. It really didn't matter where the renaming occurred. After quite a few test I noticed that the sub directories would not display until the directory was changed back. Also noted the the directory name did not change in the catalog. The last time I ran the test of renaming the directory back to the original on ON1 the name shown was not the name it had been changed to but rather the original name I was going to change it back to. So I just clicked OK to make the change and of course there was an error " the file can not be changed because of an error". The directory name could be changed in finder on the Mac and there was no issue.
For me it appears the there is an issue with the database which appears to be also linked to the catalog. The logical thing it would appears its to identify the database and delete it and rebuild.
Sorry for my rambling but hope this helps. been a tatabse admin for 30 years and this is what I would be looking at if I was one of their developers.
0 -
To follow up I created a new Mac account and launched ON1 to the same file structure and all the edit were there.
0 -
As long as the edits are actually stored in the sidecar files deleting the database should have no affect on those edits. As the new database is rebuilt those edits should be recognized as the sidecar files are read. That would be no different than copying the folder to a new computer.
I'm glad you were able to recover the edits in the new account. That indicates to me that if you do delete the ~/Library/Application Support/ON1 folder you will be able to recover them in your normal user account.
The Catalog is a logical structure that points to the physical location. Kind of like an Album on steroids. When the cataloged folder's name is changed outside the program that linkage is broken but the catalog database still exists. A new catalog has to be built for the new naming structure.
I agree about the problem being with the database linking. Whether that is to the catalog or something else I don't know. If it was just the catalog users who don't use catalogs wouldn't be seeing the problem. I was a database admin in my programming past too. :)
0
Please sign in to leave a comment.
Comments
43 comments