Latest Photoshop upgrade stops it opening from On1
Having upgraded to the version of Photoshop released yesterday I can no longer send an image, original or generated with settings, from On1 to Photoshop. Photoshop opens but no sign of image. All worked yesterday before the upgrade.
I have tested sending from DxO Photolab 3 to Photoshop and that still works as On1 did yesterday, and I can still send from On1 to Affinity.
I have just submitted a bug report but is anyone else seeing the problem?
(Running on up to date MacOS)
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Yes, but On1 Support told me it was fixed in 2020.5, so I was reporting that it hasn't been.
Can't be that it is no longer possible for any program to send files to Photoshop since Opening in Photoshop from Finder and sending file from DxO Photolab both work. Must be down to the format of the file name information that is being sent no longer being acceptable to Photoshop due to change in latest release.
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There are a lot of people using the plugins and it works for them, so, no, not a rip off.
Instead of random complaining, you might contact ON1 support to help iron out the problems. This is assuming you've actually read the user guide and are implementing the plugins properly.
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I would suggest that when you contact support you give them a few more details than "barely work" and "Major rip off." They will need the details of your system specs and what exactly you are doing and how it isn't working.
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With respect, it is I, not Marilyn, that “childishly” downvoted your comment. Rick and Brian have already provided constructive comments to Marilyn. The fact that nobody has complained about “the problem” over the past few years tells us nothing, as the three year old thread dealt with a long since resolved problem in sending images from PR2020 to Photoshop. Marilyn’s problem, on the other hand, seems to be about plug-ins. Not the same animal at all.
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Are you saying that a psd exported from ON1 will not open?
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My tests were using Send To Photoshop option, which worked yesterday and not today. Must be triggered by the Photoshop upgrade but using similar send to application in Photolab still works, as does opening from Finder, so perhaps On1 not fully following the rules for initiating Photoshop and passing a file to it, but has getting away with it until the latest upgrade?
If I select the files created by On1's failed attempt to pass them to Photoshop, both PSD and Tiff, in Finder and open them in Photoshop from Finder then that works.
It looks as though somehow the parameter that On1 uses on the Photoshop call to pass the file details is not being recognised by Photoshop, what was recognised yesterday isn't today.
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Please let us know what support has to say. I'm not able to test this my self as I no longer have Photoshop running on my system.
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Support have now responded admitting that there is a problem triggered by the latest version of Photoshop but that a fix is in 2020.5.
Whether or not there are problems with the Photoshop release itself that Adobe need to fix is another matter.
For the moment I will carry on with the previous release of Photoshop which I have reinstalled and that does work as it did.
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Sadly I have just had to reopen my problem report, Sending from On1 2020.5 to latest Photoshop still triggers the opening of Photoshop but this opens without the file being sent across.
Again I went through the process of cleaning off both On1 and Photoshop, loading 2020.5 then Photoshop so starting with completely new installations. No change.
Reinstalling the previous Photoshop still gets back to a working situation.
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This is a known problem with the latest version of Photoshop. They've changed something that prevents other programs from sending files to it. Lightroom also has the same problem.
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The new 2020.5.1 release seems to have fixed this problem. Photoshop 21.2.0 now launches correctly with file loaded as it used to do before Photoshop was updated.
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Nothing works as a plug in at all and these barely work even as external. NOR can I remove them from Photoshop. So I paid for them, can't use them, can't uninstall them. Major rip off.
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Three year old thread, Marilyn - the fact that nobody has complained about the problem in all that time, tells you that you're clearly not speaking for the majority.
(And childishly "downvoting" this post doesn't stop it from being correct. Grow up.)
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