I'm having a terrible time with ON1 2020. It keeps crashing and losing all my work. When I reopen the app I have to send in a crash report which I believe are totally ignored. I've sent in 4-5 in the last week alone and they are not even acknowledged. I've also sent in 2 other reports to support in the last week and again nothing. They used to acknowledge all support requests. I realise they are busy with 360 etc. but, it doesn't take a lot of effort to send an automated acknowledgment. So much for being a Plus Member. Just downloaded and installed the latest version. Same thing - 3 times in a row. I'm giving up. Going to look at Capture 1.
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